I used to bank at WAMU before it was swallowed by Chase. I have a savings and checking account. The two accounts are linked. I keep little in the checking, since I write few checks, and a substantial sum (approaching $100,000) in savings.in the past, when I wrote a check, the overdraft amount was automatically transferred from savings to checking, plus $25, with NO FEES. I have had the accounts for eight years, and I have been satisfied. I opened my December statement, and discovered that Chase is now charging me $10 each time money is transferred between accounts. When I called customer service and finally managed to speak to a human, all she could say was "I'm sorry you're having problems. There is nothing I can do." I have had the same experience at my local Studio City branch. The manager REFUSED to even consider reversing a charge for a safe deposit box, even though I qualify for a FREE box. He was so incredibly rude, and did not even bother checking my balance or the length of time I had been a customer. If this is the way CHASE treats good customers, they won't have many for long. I am moving my money to a local bank or to my credit union.
—Ron Goins, Studio City CA
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