Fairbanks has harassed us for 2 years & we have been making payments for about 3 years to them. We didn't choose them. Our mortgage contract was sold to them. They do not respond to my questions of payment history to verify missed payments. Their accounts on the website has inaccurate due dates & receipt dates. I sent extensive documentation from my cancelled checks to copies of their inconsistent payment due notifications.
I finally got some answers when I contacted the attorney general's office in my state & Better Business Bureau in Utah but after they wrote to say they would make some "adjustments" (which still make me a month behind), the AG termed the case resolved. Within 4 days after the letter written to the AG from Fairbanks, they sent me a threat of foreclosure notice. Someone has been to my house & left a note saying he was there with no explanation. A video on how to manage your mortgage payments was sent to me. And, of course, the collectors keep calling.
I will hop on the next bandwagon to sue these guys collectively & to try to make sure they don't set up business again under another name.
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