Independent profile — not affiliated with Select Portfolio Servicing

Select Portfolio Servicing

Select Portfolio Servicing, Inc. (SPS) is a Salt Lake City, Utah-based mortgage servicer (NMLS #3114) that collects and processes payments on residential mortgage loans on behalf of the investors that own them; SPS itself is a servicer, while its owner's 2025 announcement says SPS's family of companies also operates a national residential mortgage brokerage company. SPS operated as Fairbanks Capital Corp. until the company changed its name in early 2004, shortly after Fairbanks Capital Corp., its holding company and its founder settled FTC and HUD allegations in November 2003 for $40.4 million in consumer redress, without admitting a law violation, over alleged servicing abuses (unposted payments, unauthorized fees, force-placed insurance); a modified settlement followed in August 2007. More recently, California's Attorney General secured a $4.6 million settlement with SPS in June 2026 over alleged pandemic-era foreclosure-protection violations, and Washington State's Department of Financial Institutions entered a consent order in July 2026 over a single misapplied payment. Credit Suisse bought SPS in 2005; UBS became SPS's ultimate parent when it acquired Credit Suisse in 2023, then sold SPS in a deal completed April 30, 2025 to a consortium led by Sixth Street and Davidson Kempner Capital Management. Complaint and review snapshots reported separately below include 16,506 CFPB complaints since December 2011, a non-accredited BBB profile with an A+ letter rating (BBB's grade, not a review score) alongside 393 complaints in three years and 1.03 out of 5 from 143 reviews, an unclaimed Trustpilot profile at 2.0 out of 5 from 13 reviews, 60 ComplaintsBoard complaints (15% marked resolved), and 1,365 of this site's own posts naming the company or its Fairbanks Capital-era aliases, concentrated in 2002-2004.

COMPLAINTS1365
VERIFIED PHONE800-258-8602
LAST CHECKED2026-09-28
Write a Review Jump to complaints ↓
CONSUMER ALLEGATION

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 1365 historical complaints about Select Portfolio Servicing, published between 2002 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

EDITORIAL

Complaint Themes

Escrow analysis / hazard insurance estimate disputesForce-placed insurance despite existing coveragePayment misapplication or payment-posting delaysLoss mitigation / loan modification processing delaysCredit reporting disputesOnline account access / website issuesForeclosure timing and payoff-statement disputes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB: 143 reviews, 393 complaints
CFPB: 16506 complaints
ComplaintsBoard: 4 reviews, 60 reports
Trustpilot: 13 reviews,
VERIFIED

Contacts & Payment

VERIFIED

Locations

TypeAddress
Headquarters3217 S. Decker Lake Drive Salt Lake City UT 84119
EDITORIAL

Dealing with Select Portfolio Servicing (SPS)? What to check

Select Portfolio Servicing, Inc. (SPS) is a mortgage servicer — it collects and processes payments on behalf of the investor or noteholder that owns your loan, and SPS itself does not make your loan (its owner says SPS's family of companies does include a national residential mortgage brokerage company). Many homeowners first hear of SPS after their loan is transferred from a previous servicer; SPS's own "New To SPS" page tells new customers "It is common in the mortgage industry for the servicing of an account to transfer from one servicer to another" and encourages setting up an online account to see statements and manage payments.

SPS's website lists several ways to pay: free automatic (ACH) payments, a one-time online payment (a fee of up to $5 may apply), pay-by-phone at 1-800-258-8602 (a fee of up to $5 through the automated system or up to $15 when speaking to a representative; SPS states credit and debit cards are not accepted), or mail. SPS gives separate mailing addresses for different purposes — general correspondence (P.O. Box 65250, Salt Lake City, UT 84165-0250), account payments (P.O. Box 65450, Salt Lake City, UT 84165-0450, or the overnight address 3217 S. Decker Lake Drive, Salt Lake City, UT 84119), property tax bills (P.O. Box 9203, Coppell, TX 75019-9210), insurance documents (P.O. Box 7277, Springfield, OH 45501-7277), and a Notice of Error / Request for Information / Qualified Written Request address (P.O. Box 65277, Salt Lake City, UT 84165-0277) for formal written disputes under federal mortgage-servicing law.

  • If you are struggling to pay, SPS's site describes a "Request Assistance" process with home-retention options, short sale, and deed-in-lieu processes, each starting with submitting a documented application; SPS says a Loan Servicing Representative will discuss the account and determine eligibility once documents are received.
  • If a first call to Customer Service (800-258-8602) doesn't resolve an issue, SPS's own site directs unresolved complaints to its Consumer Ombudsman Department at 866-662-0035 (Mon–Fri, 10 a.m.–7 p.m. ET), by fax at 801-293-3943, by mail (Attn: Consumer Ombudsman, P.O. Box 65250, Salt Lake City, UT 84165-0250), or by email at [email protected].
  • Put payment and escrow disputes in writing, to the right address. Under the federal RESPA servicing rules (12 C.F.R. §§ 1024.35–1024.36), a written Notice of Error or Request for Information sent to the servicer's designated address triggers deadlines for the servicer to respond; a letter sent to the payment lockbox may not. SPS lists P.O. Box 65277, Salt Lake City, UT 84165-0277 for a Notice of Error, Request for Information, or Qualified Written Request. Borrowers may want help from a HUD-approved housing counselor or an attorney.
  • Keep your own escrow and insurance records. BBB complaints reviewed for this page include disputes over escrow-analysis math, hazard-insurance estimates, and force-placed insurance charged despite the homeowner already having coverage; several of SPS's own responses to those complaints walk through specific escrow-analysis dates and figures, so ask SPS for the same kind of itemized history if your numbers don't match.
  • If you can't get a dispute resolved, you can file a complaint with the Consumer Financial Protection Bureau (consumerfinance.gov/complaint), with your state's financial regulator, or with a HUD-approved housing counselor (a link SPS's own "Request Assistance" page also provides).
  • If you're behind or facing foreclosure, apply for help early through SPS's Assistance Programs line (888-818-6032) and ask a HUD-approved housing counselor (hud.gov/findacounselor) to review your options; federal rules (12 C.F.R. § 1024.41) generally bar a servicer from starting foreclosure until a borrower is more than 120 days delinquent and restrict foreclosure while a complete loss-mitigation application is pending.
  • Know the federal servicing deadlines (12 C.F.R. Part 1024): after SPS receives a written Notice of Error at its designated address, it must acknowledge it within 5 business days and generally respond within 30 business days (7 business days for a payoff-statement error), and for 60 days it may not report adverse information to credit bureaus about a payment you have disputed; a Request for Information about who owns your loan must be answered within 10 business days, most other requests within 30. Before charging for force-placed insurance, a servicer must send a written notice at least 45 days ahead and a reminder at least 15 days ahead. After a servicing transfer, a payment sent to the old servicer on time during the first 60 days may not be treated as late.

None of the complaint narratives above are independently verified by this page; they are consumer allegations as displayed on BBB, and SPS's responses (also excerpted from BBB) are the company's own account.

EDITORIAL

FTC/HUD settlement (2003 and 2007), California, and Washington actions

2003 FTC/HUD settlement. On November 12, 2003, the FTC announced settlements with Fairbanks Capital Holding Corp., its wholly-owned subsidiary Fairbanks Capital Corp., and their founder and former CEO Thomas D. Basmajian, jointly with the U.S. Department of Housing and Urban Development (HUD). The FTC's complaint alleged Fairbanks — then, per the FTC, "one of the country's largest servicers of subprime mortgage loans" — violated the FTC Act, the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and RESPA (enforced by HUD) by failing to post payments in a timely and proper manner and then charging late fees for the resulting "lateness"; charging for force-placed casualty insurance when the consumer already had coverage; assessing improper or unwarranted fees; misrepresenting amounts owed; and related debt-collection, credit-reporting, and escrow-administration violations. Under the settlements, the corporate defendants agreed to pay $40 million in consumer redress and Basmajian agreed to pay $400,000, and the defendants were enjoined from a list of specific practices (including requirements to accept partial payments, apply payments to interest/principal first, limit force-placed insurance and fee-stacking, and investigate disputes before pursuing foreclosure). The FTC's release states the settlements were for settlement purposes only and did not constitute an admission of a law violation.

2007 modified settlement. "In early 2004, the defendants changed their names to Select Portfolio Servicing, Inc. and SPS Holding Corp.," according to the FTC. After reviewing SPS's compliance, the FTC and SPS (with HUD's agreement) negotiated a Modified Stipulated Final Judgment and Order, filed August 2, 2007, which revised limits on attorney fees charged in foreclosure or bankruptcy (with a requirement to reimburse consumers for services not actually performed), required SPS to revise its monthly statements based on independent consumer testing, required continued independent annual compliance audits through 2013 subject to FTC review, and relaxed certain original restrictions (for example, allowing SPS to hold or reject a payment shortfall of more than $25 with prompt notice, while still barring the company from applying such payments to fees ahead of principal and interest).

California, June 2026. California Attorney General Rob Bonta announced a settlement of a lawsuit filed as The People of the State of California v. Select Portfolio Servicing, Inc. (Superior Court of California, County of Los Angeles, Case No. 26STCV18210). The Attorney General alleged that SPS violated California's Homeowner Bill of Rights (HBOR) and other mortgage-servicing and debt-collection laws during the COVID-19 pandemic — specifically, that SPS failed to give homeowners adequate information about forbearance exit options, sent statements wrongly threatening late fees during forbearance, failed to provide tailored loss-mitigation discussions near the end of forbearance plans, failed to ensure single points of contact required by HBOR, and failed to allow loan-modification applications on HBOR's required timelines; the Attorney General's office said the underlying investigation drew in part on information from Housing and Economic Rights Advocates and California Rural Legal Assistance. SPS did not admit those allegations. Under the stipulated Final Judgment and Permanent Injunction, filed by the court on June 12, 2026 (the action was filed June 4, 2026), SPS agreed to pay $1.6 million in civil penalties and $3 million in consumer relief (restitution to already-identified homeowners) and to change its practices.

Washington State, July 2026. Washington's Department of Financial Institutions (DFI) entered Consent Order No. C-25-4053-26-CO01 with Select Portfolio Servicing, Inc. (NMLS #3114) on July 31, 2026, resolving a Statement of Charges under the state's Consumer Loan Act. The order's stated facts: on or about September 3, 2020, SPS misapplied a check payment that a government agency had sent on behalf of a Washington borrower to a different borrower's account; SPS identified the error on July 12, 2024, corrected it, waived $3,034.86 in late fees, and updated the credit reporting. SPS agreed to pay a $15,000 fine plus a $1,015.14 investigation fee, to pay $7,070 in restitution to the affected borrower, and to implement enhanced procedures and staff training for locating misapplied payments — without admitting any wrongdoing.

EDITORIAL

Company background and ownership

Select Portfolio Servicing, Inc. (SPS) is a Utah corporation headquartered at 3217 S. Decker Lake Drive, Salt Lake City, Utah, with an office in Jacksonville, Florida, according to SPS's own site. BBB records list the business as started and incorporated on February 24, 1989; the FTC's record shows the company operated for its first roughly 15 years as Fairbanks Capital Corp. (with holding company Fairbanks Capital Holding Corp.), founded and formerly led as CEO by Thomas D. Basmajian, before both companies "changed their names to Select Portfolio Servicing, Inc. and SPS Holding Corp." in early 2004, per the FTC, in the wake of the November 2003 FTC/HUD settlement described above.

Ownership. Swiss bank Credit Suisse acquired SPS in 2005, according to trade-press reporting (HousingWire, citing Fitch Ratings). UBS Group AG became SPS's ultimate parent when it acquired Credit Suisse Group in June 2023. In August 2024, UBS announced it had agreed to sell Credit Suisse's U.S. mortgage-servicing business (SPS) to a "consortium" of investors; HousingWire and other trade press, citing Bloomberg, reported the buyers as a group led by Sixth Street with Davidson Kempner Capital Management LP as a co-investor. Per a press release published on Sixth Street's own website, the acquisition of SPS by "a consortium of buyers led by Sixth Street and including Davidson Kempner Capital Management LP" was completed on April 30, 2025; SPS's CEO, Randhir Gandhi, said the new owners "value SPS for our experience, innovative practices, and strong control environment." As of the acquisition announcement, SPS described itself as servicing over 900,000 loans representing over $200 billion in unpaid principal balance, making it one of the largest mortgage servicers in the country (Inside Mortgage Finance ranked it 20th-largest U.S. primary servicer by UPB in mid-2024, per HousingWire). In September 2022, SPS announced an agreement to acquire certain Rushmore Loan Management Services assets (HousingWire); this page does not report whether that transaction closed, since a completion has not been verified.

EDITORIAL

Complaint record: USAComplaints, CFPB, BBB, Trustpilot and ComplaintsBoard, reported separately

Several sources track complaints and reviews about SPS (and, before 2004, Fairbanks Capital), and this page reports each separately rather than blending them into one figure:

  • USAComplaints: 1,365 approved posts on this site name Select Portfolio Servicing or its Fairbanks Capital-era aliases as the subject as of September 28, 2026, heavily concentrated in 2002–2004 (the period of the FTC/HUD action described above), with smaller numbers continuing under the Select Portfolio Servicing name through 2013; none has been approved on this site since then.
  • CFPB Consumer Complaint Database (company "SELECT PORTFOLIO SERVICING, INC.", checked September 28, 2026): 16,506 complaints filed December 5, 2011 through September 21, 2026 (1,204 in the last 12 months). By product: mortgage, 15,094; debt collection, 815; credit reporting/personal consumer reports (combining product-name variants), about 520; debt or credit management, 18. Top issues: struggling to pay mortgage, 4,558; trouble during the payment process, 3,991; loan modification, collection, or foreclosure, 3,499; loan servicing, payments, or escrow account, 1,390; incorrect information on a credit report, 466. Top states: California (3,658), Florida (2,087), Georgia (1,065), New York (1,004), Texas (752). SPS closed 16,345 of these with an explanation, 87 with non-monetary relief, 37 with relief, and 14 with monetary relief; 16,437 were answered timely and 69 were not. The CFPB does not verify the facts alleged in complaints.
  • BBB: SPS (listed as "Select Portfolio Servicing, Inc.," Mortgage Broker, in Salt Lake City) is not BBB Accredited but carries a BBB Rating of A+ (BBB's letter rating, separate from accreditation and from BBB's customer-review score). BBB shows 393 complaints in the last three years (105 closed in the last 12 months); separately, BBB's customer-review score is 1.03 out of 5 from 143 reviews. Complaints reviewed for this page cover escrow-analysis disputes, force-placed insurance, payoff-statement delays, online-account lockouts, and loss-mitigation/loan-modification handling; in the BBB complaints reviewed for this profile, SPS responded with account-specific explanations of escrow math, fee history, and payoff timelines.
  • Trustpilot: an unclaimed profile (categorized by Trustpilot as an "Insurance Agency") showing 2.0 out of 5 ("Poor") from 13 reviews; Trustpilot notes the company has "no history of asking for reviews," so the sample may not be representative.
  • ComplaintsBoard: 60 complaints logged, of which 9 (15%) are marked resolved and 51 (85%) unresolved, alongside a customer-review average of 1.2 out of 5 from 4 reviews. ComplaintsBoard's own automated "trustworthiness rating" text for SPS is a third-party scoring feature of that site, not a finding of this page.

Because each source covers a different population, time window, and methodology, none of these figures is added to or averaged with any other.

EDITORIAL

Private lawsuits naming SPS

A CourtListener search run September 28, 2026 returned 2,235 results for cases naming "Select Portfolio Servicing"; a narrower search including "class" returned 195 results. These counts do not establish the nature, status, or merits of any individual case. Both searches include individual and putative-class suits brought by borrowers under statutes such as the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and RESPA, plus many bankruptcy dockets on which SPS appears as a creditor, including recent, currently pending putative class actions in multiple federal districts (for example, in the District of Massachusetts, the Northern District of Illinois, and the Northern District of California) alleging inaccurate credit reporting, improper foreclosure-related communications, and other servicing errors. The docket count alone does not establish the merits of any claim or how SPS compares with other servicers. This page does not summarize the individual allegations or any case's outcome unless a court order, settlement, or other primary document could be located and verified. The one court matter with a verified public outcome is California's 2026 Homeowner Bill of Rights settlement, reported above under Regulator Actions and Court Cases.

EDITORIAL

Is Select Portfolio Servicing Legitimate?

Select Portfolio Servicing, Inc. is a real, operating mortgage servicer, registered with the Nationwide Multistate Licensing System under NMLS ID 3114, headquartered at 3217 S. Decker Lake Drive, Salt Lake City, Utah, and currently owned by a consortium of investment firms led by Sixth Street (with Davidson Kempner Capital Management as a co-investor) following an acquisition completed April 30, 2025 from prior owner UBS/Credit Suisse. The company has a documented regulatory history: as Fairbanks Capital Corp., it settled FTC and HUD allegations in November 2003 for $40.4 million in consumer redress, without admitting a law violation, over alleged mortgage-servicing abuses, followed by a modified 2007 settlement after renaming itself Select Portfolio Servicing; more recently, it settled a lawsuit brought by California's Attorney General for $4.6 million in 2026 over alleged pandemic-era foreclosure-protection violations (without admitting those allegations) and entered a consent order with Washington State regulators in 2026 over a single misapplied payment ($15,000 fine, $1,015.14 investigation fee and $7,070 restitution). None of these settlements involved an admission of wrongdoing by the company. This page assigns SPS no rating, score, or "scam" label of its own; readers can weigh the regulatory history and the complaint and review data reported above for themselves.

PUBLIC RECORD

Court & Public Records

CaseAuthorityDatesTypeOutcomeSource
United States of America v. Fairbanks Capital Corp., Fairbanks Capital Holding Corp., and Thomas D. Basmajian
Docket Civil Action No. 03-12219-DPW		U.S. District Court, D. MassachusettsSettledSettled

The FTC, jointly with HUD, filed a complaint alleging Fairbanks Capital Corp. and its holding company engaged in unfair, deceptive, and illegal subprime mortgage-servicing practices, including failing to post payments in a timely manner and then charging late fees, force-placing insurance when coverage already existed, assessing improper fees, misrepresenting amounts owed, and related debt-collection, credit-reporting, and escrow violations under RESPA. Under stipulated final judgments filed the same day, the corporate defendants agreed to pay $40 million in consumer redress and founder/former CEO Thomas D. Basmajian agreed to pay $400,000, plus injunctive terms restricting future servicing practices. The FTC's release states the settlements were for settlement purposes only and did not constitute an admission of a law violation by the defendants.

Source
United States of America v. Select Portfolio Servicing, Inc. and SPS Holding Corp. (Modified Settlement)
Docket Civil Action No. 03-12219-DPW (2007 modified order)		U.S. District Court, D. MassachusettsSettledSettled

After Fairbanks Capital Corp. and its holding company renamed themselves Select Portfolio Servicing, Inc. and SPS Holding Corp. in early 2004, the FTC reviewed SPS's compliance with the 2003 settlement and negotiated a Modified Stipulated Final Judgment and Order with SPS (HUD agreeing to the changes), filed August 2, 2007. The modifications revised attorney-fee disclosure and reconciliation requirements in foreclosure/bankruptcy, required consumer-tested revisions to monthly statements, extended independent compliance audits through 2013, and adjusted certain payment-handling rules from the original order.

Source
The People of the State of California v. Select Portfolio Servicing, Inc.
Docket Case No. 26STCV18210		Superior Court of California, County of Los AngelesSettledSettled

The California Attorney General alleged that SPS violated the state's Homeowner Bill of Rights and other mortgage-servicing/debt-collection laws during the COVID-19 pandemic, including inadequate forbearance-exit information, wrongly threatened late fees during forbearance, inadequate loss-mitigation discussions, failure to provide required single points of contact, and failure to meet loan-modification application timelines; SPS did not admit those allegations. Under the stipulated Final Judgment and Permanent Injunction, filed by the court on June 12, 2026 (the action was filed June 4, 2026), SPS agreed to pay $1.6 million in civil penalties and $3 million in consumer relief and to change relevant practices; homeowners eligible for restitution were already identified to receive automatic payment.

Source
Washington State Department of Financial Institutions — In the Matter of Select Portfolio Servicing, Inc.
Docket No. C-25-4053-26-CO01		Washington State Department of Financial Institutions, Division of Consumer Services (administrative proceeding)
SettledSettled

Washington DFI alleged a violation of the state's Consumer Loan Act after SPS, in September 2020, misapplied a government-sent check payment to the wrong borrower's account; SPS identified and corrected the error in July 2024, waiving $3,034.86 in late fees and updating credit reporting. Under a Consent Order signed by SPS without admitting wrongdoing, SPS agreed to pay a $15,000 fine plus a $1,015.14 investigation fee, pay $7,070 in restitution to the affected borrower, and implement enhanced procedures and staff training for locating misapplied payments.

Source
VERIFIED

Company Relationships

  • Owned by: Consortium led by Sixth Street, including Davidson Kempner Capital Management
EDITORIAL

Frequently Asked Questions

Is Select Portfolio Servicing (SPS) legit?

Select Portfolio Servicing, Inc. is a real, operating mortgage servicer registered with NMLS under ID 3114, headquartered in Salt Lake City, Utah, and currently owned by a consortium led by Sixth Street (with Davidson Kempner Capital Management), following an acquisition completed April 30, 2025 from previous owner UBS/Credit Suisse. It has a documented regulatory history, including a $40.4 million settlement of FTC and HUD allegations in 2003 (while operating as Fairbanks Capital Corp.) without admitting a law violation, a modified 2007 FTC settlement, a $4.6 million California Attorney General settlement of alleged Homeowner Bill of Rights violations in 2026 that SPS did not admit, and a Washington State consent order in 2026 over one misapplied payment. This page assigns SPS no rating or "scam" label of its own; the regulatory and complaint record is reported so readers can weigh it themselves.

Is Select Portfolio Servicing the same company as Fairbanks Capital?

Yes. According to the FTC, "In early 2004, the defendants changed their names to Select Portfolio Servicing, Inc. and SPS Holding Corp." — referring to Fairbanks Capital Corp. and its holding company, Fairbanks Capital Holding Corp., shortly after they settled FTC and HUD allegations in November 2003 over subprime mortgage-servicing abuses. Older complaints and court documents may refer to "Fairbanks Capital," "Fairbanks Capital Corp," or similar names for what is now Select Portfolio Servicing, Inc.

Who owns SPS now — is it still Credit Suisse or UBS?

No, not since 2025. Credit Suisse acquired SPS in 2005. UBS became SPS's ultimate parent when it acquired Credit Suisse Group in June 2023, and then agreed in August 2024 to sell SPS. Per a press release on Sixth Street's own website, that sale — to "a consortium of buyers led by Sixth Street and including Davidson Kempner Capital Management LP" — was completed on April 30, 2025. SPS is no longer owned by UBS or Credit Suisse.

How do I contact SPS?

SPS's Customer Service / Account Payment / Tax Information line is 1-800-258-8602 (Mon–Fri 8 a.m.–8 p.m. ET, Sat 8 a.m.–3 p.m. ET). Assistance Programs (loss mitigation) can be reached at 1-888-818-6032. If a first call doesn't resolve your issue, SPS's Consumer Ombudsman Department can be reached at 866-662-0035 (Mon–Fri, 10 a.m.–7 p.m. ET), by email at [email protected], or by mail (Attn: Consumer Ombudsman, P.O. Box 65250, Salt Lake City, UT 84165-0250). Formal written disputes (Notice of Error / Request for Information / Qualified Written Request) go to P.O. Box 65277, Salt Lake City, UT 84165-0277.

What did SPS agree to in the 2026 California settlement?

California's Attorney General alleged that SPS violated the state's Homeowner Bill of Rights and other laws during the COVID-19 pandemic, in a lawsuit filed as Case No. 26STCV18210 (LA Superior Court) and settled in June 2026; SPS did not admit those allegations. Under the stipulated Final Judgment and Permanent Injunction, filed by the court on June 12, 2026 (the action was filed June 4, 2026), SPS agreed to pay $1.6 million in civil penalties and $3 million in consumer relief (restitution already identified for affected homeowners) and to change practices around forbearance communications, loss-mitigation timelines, and single points of contact for borrowers.

Why did my SPS escrow payment change?

SPS says it reviews escrow accounts annually to make sure enough funds are available for property-tax and insurance disbursements, and that an escrow analysis can also be triggered by a change in collection lines or a refund applied to the account; any shortage identified is spread over the following 12 months as an add-on to the base payment. BBB complaints reviewed for this page show SPS providing account-specific escrow-analysis dates and dollar figures in response to disputes; if your escrow payment changed and the math doesn't add up, ask SPS in writing for your Annual Escrow Account Disclosure Statement and disbursement history so you can check the figures yourself.

What if I'm struggling to make my SPS mortgage payment?

SPS's "Request Assistance" page describes a Home Retention process, a Short Sale process, and a Deed-in-Lieu process, each beginning with submitting a documented Assistance Review Application; SPS says it will discuss loss-mitigation options once the required documents are received and reviewed. SPS's site also references Servicemembers Civil Relief Act protections and government/HUD-approved housing-counseling resources. Some BBB reviewers describe long waits and repeated document requests during this process; if that happens to you, keep dated records of every document you submit and every call you make.

Where is SPS located?

SPS's headquarters, per its own website and BBB records, is at 3217 S. Decker Lake Drive, Salt Lake City, Utah 84119. SPS's About Us page also states it has an office in Jacksonville, Florida. General mail should go to P.O. Box 65250, Salt Lake City, UT 84165-0250 (see the Contact Us FAQ above for purpose-specific addresses).

How many complaints does SPS have?

Different sources report very different, non-comparable figures. As of September 28, 2026: the CFPB's Consumer Complaint Database shows 16,506 complaints against "SELECT PORTFOLIO SERVICING, INC." since December 2011 (1,204 in the last 12 months); BBB shows 393 complaints in the last three years alongside a 1.03-out-of-5 customer-review score from 143 reviews; ComplaintsBoard shows 60 complaints (15% resolved); and this site (USAComplaints) has 1,365 approved posts naming the company or its Fairbanks Capital-era aliases, mostly from 2002-2004. These figures are not added together because each source uses a different population, time window, and methodology.