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Select Portfolio Servicing Reviews, Complaints & Contacts

Select Portfolio Servicing, Inc. (SPS) is a Salt Lake City, Utah mortgage servicer (NMLS ID 3114). It collects payments, manages escrow accounts and handles loss mitigation and foreclosure on residential mortgage loans owned by investors; homeowners often come to SPS when servicing of an existing loan is transferred to it. Until early 2004 the company operated as Fairbanks Capital Corp., which, with its holding company and its founder, settled FTC and HUD charges over alleged servicing abuses in November 2003; the companies agreed to pay $40 million in consumer redress and the founder $400,000, and the FTC states the orders are not an admission of a law violation. In August 2007 SPS and the FTC agreed to a modified version of that order. In June 2026 California's Attorney General announced a $4.6 million settlement, subject to court approval, over alleged pandemic-era violations of state homeowner protections, and in July 2026 Washington's Department of Financial Institutions entered a consent order over one misapplied payment. Credit Suisse bought SPS in 2005 and UBS became its parent in 2023; SPS announced on April 30, 2025 that a consortium led by Sixth Street and including Davidson Kempner Capital Management had completed its acquisition. The CFPB complaint database lists 16,646 complaints about SPS since December 2011, and BBB shows 385 complaints in three years with an A- letter grade. 1,271 published complaint reports are linked to this profile.

REVIEWS & COMPLAINTS1,271on USAComplaints · 1 in last 3 yrs
WEBSITEspservicing.com
HEADQUARTERSSalt Lake City, UT
PROFILE CHECKED2026-11-06
Submit a Complaint Read reviews & complaints ↓ Official website ↗
VERIFIED

Contacts & Payment

PhoneEmailAddress

Customer service & general contact

Cancel, billing & returns

Escalate a complaint

Account & login

Show all 9 contacts

Fax & written correspondence

  • General correspondence / Loan Solutions fax801-293-3936
  • Consumer Ombudsman fax801-293-3943

Other contacts

VERIFIED

Locations

  • Headquarters3217 S. Decker Lake Drive Salt Lake City UT 84119
EDITORIAL

Is Select Portfolio Servicing Legitimate?

BBB, CFPB, ComplaintsBoard

Legal name
Select Portfolio Servicing, Inc.
Founded
1989
Business type
Residential mortgage servicer (NMLS ID 3114) collecting payments and handling escrow, loss mitigation and foreclosure for the investors that own the loans; known as Fairbanks Capital Corp. until early 2004
Website
spservicing.comSource: Company website, checked 2026-11-01
Headquarters
Salt Lake City, UTSource: spservicing.com Contact Us, overnight payment address, checked 2026-11-01
Owned by
Consortium led by Sixth Street, including Davidson Kempner Capital ManagementSource: SPS acquisition completion release, Apr 30, 2025, checked 2026-11-01

Select Portfolio Servicing, Inc. is a state-licensed mortgage servicer that operates under NMLS ID 3114, with headquarters at 3217 S. Decker Lake Drive, Salt Lake City, Utah; Washington's Department of Financial Institutions, for example, states that it has licensed SPS as a consumer loan company since 2010. Since April 2025 it has been owned by a consortium led by Sixth Street and including Davidson Kempner Capital Management; before that it belonged to Credit Suisse and then UBS. If your loan was transferred to SPS, you should have received a notice from your previous servicer and from SPS; you can confirm a company's licenses for your state by searching NMLS ID 3114 on NMLS Consumer Access (nmlsconsumeraccess.org).

Government actions involving the company:

  • 2003, FTC and HUD: as Fairbanks Capital Corp., it settled charges over its servicing practices; the companies agreed to pay $40 million in consumer redress and the founder $400,000. The FTC states the orders were for settlement purposes only and are not an admission of a law violation.
  • 2007, FTC: after the company renamed itself Select Portfolio Servicing, SPS and the FTC agreed to a modified version of the 2003 order with added requirements.
  • 2026, California: the Attorney General announced a $4.6 million settlement, subject to court approval, over alleged pandemic-era violations of state homeowner protections; in the proposed judgment SPS does not admit the allegations.
  • 2026, Washington: the Department of Financial Institutions entered a consent order over one misapplied payment ($15,000 fine, $1,015.14 investigation fee and $7,070 restitution), in which SPS did not admit wrongdoing.
EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBNot BBB accredited, rating A-, 385 complaints in 3 years, 92 in the last 12 months, 1.03/5 from 136
136 reviews · 385 complaints · BBB business grade A- · average customer rating 1.03 / 5
CFPBComplaints received since December 2011
16,646 complaints
ComplaintsBoard60 complaints, 9 marked resolved
4 reviews · 60 reports · average customer rating 1.2 / 5
TrustpilotUnclaimed profile, TrustScore 2.0/5 from 17 reviews, company does not invite reviews
17 reviews · TrustScore 2 / 5
EDITORIAL

Complaint Themes

Escrow analysis / hazard insurance estimate disputesForce-placed insurance despite existing coveragePayment misapplication or payment-posting delaysLoss mitigation / loan modification processing delaysCredit reporting disputesOnline account access / website issuesForeclosure timing and payoff-statement disputes

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

1,271 complaints on USAComplaints, including 1 published in the last three years.

Show 15 more on this page
EDITORIAL

Complaints about SPS: CFPB, BBB, Trustpilot, ComplaintsBoard and USAComplaints

Each source on this page counts a different group of people over a different period, so the figures are shown separately and never added together.

  • CFPB Consumer Complaint Database: 16,646 complaints about "SELECT PORTFOLIO SERVICING, INC." received from December 5, 2011 onward. By product: mortgage 15,223, debt collection 819, credit reporting 526, debt or credit management 19. Most common issues: struggling to pay the mortgage (4,619), trouble during the payment process (4,047), loan modification, collection or foreclosure (3,499), loan servicing, payments or escrow account (1,390), and incorrect information on a credit report (472). Most complaints came from California (3,688), Florida (2,103), Georgia (1,074), New York (1,009) and Texas (754). SPS closed 16,467 with an explanation, 87 with non-monetary relief, 37 with relief and 14 with monetary relief; it answered 16,577 on time and 69 late. The CFPB publishes complaints without verifying the facts in them.
  • BBB: Select Portfolio Servicing, Inc. is not BBB accredited and has a BBB rating of A-; BBB gives "failure to respond to 2 complaints" as a reason for the grade. BBB shows 385 complaints in the last three years, 92 of them in the last 12 months. BBB's customer-review average, a separate measure from the letter grade, is 1.03 out of 5 from 136 reviews.
  • Trustpilot: an unclaimed profile with a TrustScore of 2.0 out of 5 from 17 reviews. Trustpilot notes that the company does not invite customers to leave reviews, so the reviews may not be representative.
  • ComplaintsBoard: 60 complaints, 9 of them (15%) marked resolved, and an overall rating of 1.6 out of 5 that ComplaintsBoard calculates from those complaints and 4 reviews; the 4 reviews alone average 1.2 out of 5.
  • USAComplaints: 1,271 published complaint reports are linked to this profile. Many older reports name the company by its former name, Fairbanks Capital.

Had an experience with Select Portfolio Servicing? Tell other people what happened.

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EDITORIAL

Dealing with Select Portfolio Servicing (SPS)? What to check

Select Portfolio Servicing, Inc. (SPS) is a mortgage servicer: it collects and processes payments, runs the escrow account and handles hardship requests on behalf of the investor that owns your loan. Many homeowners first hear of SPS when servicing of their existing loan is transferred to it. Federal rules require both the old and the new servicer to send you a transfer notice, and for 60 days after the transfer a payment you send on time to the old servicer cannot be treated as late. SPS suggests setting up an online account at spservicing.com to see statements and manage payments.

Paying SPS. Automatic bank (ACH) payments and payments by mail are free. A one-time online payment can cost up to $5. Paying by phone at 1-800-258-8602 can cost up to $5 through the automated system or up to $15 with a representative.

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SPS does not accept credit or debit cards. Mail payments go to P.O. Box 65450, Salt Lake City, UT 84165-0450 (overnight: 3217 S. Decker Lake Drive, Salt Lake City, UT 84119), with your account number written on the check.

  • Start with Customer Service at 1-800-258-8602 (Mon–Fri 8 a.m.–8 p.m., Sat 8 a.m.–3 p.m. ET). Write down the date, the representative's name and what you were told.
  • If the problem is not fixed, SPS directs unresolved complaints to its Consumer Ombudsman Department: 866-662-0035 (Mon–Fri, 10 a.m.–7 p.m. ET), fax 801-293-3943, [email protected], or mail to Attn: Consumer Ombudsman, P.O. Box 65250, Salt Lake City, UT 84165-0250.
  • Put payment, fee, escrow or credit-reporting disputes in writing and send them to SPS's designated address for a Notice of Error, Request for Information or Qualified Written Request: P.O. Box 65277, Salt Lake City, UT 84165-0277.
    More detailShow less

    Include your name, loan number, property address and a short description of the error. A letter sent to the payment box may not trigger the protections on this page.

  • What federal rules require after your letter (Regulation X, 12 C.F.R. §§ 1024.35–1024.36): SPS must acknowledge it within 5 business days and generally respond within 30 business days, or 7 business days for an error in a payoff statement. For 60 days after receiving a notice of error, it may not send adverse information to the credit bureaus about the payment you dispute. A request for the name of the company that owns your loan must be answered within 10 business days.
  • If your escrow payment jumps, ask SPS in writing for the escrow analysis and the disbursement history, and compare them with your actual tax and insurance bills. Send proof of your own homeowners insurance to SPS's insurance address (P.O. Box 7277, Springfield, OH 45501-7277) or fax 1-866-801-8177; before charging you for force-placed insurance, a servicer must send a first notice at least 45 days ahead and a reminder at least 15 days ahead.
  • If you are behind or facing foreclosure, call SPS's Assistance Programs line at 1-888-818-6032 and submit the Request for Mortgage Assistance in your online account as early as possible.
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    SPS reviews home-retention options such as repayment plans and modifications, as well as short sale and deed-in-lieu. Federal rules (12 C.F.R. § 1024.41) generally bar a servicer from starting foreclosure until you are more than 120 days behind and limit foreclosure while a complete application is under review. A free HUD-approved housing counselor (hud.gov/findacounselor or 800-569-4287) can help with the application.

  • Where to escalate: file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint (SPS must respond through the CFPB portal); with the financial regulator that licenses mortgage servicers in your state (NMLS Consumer Access at nmlsconsumeraccess.org lists SPS's state licenses and the agency behind each; in California that is the Department of Financial Protection and Innovation at dfpi.ca.gov, in Washington the Department of Financial Institutions at dfi.wa.gov/complaint); and with your state attorney general.
    More detailShow less

    You can also report the company to the FTC at ReportFraud.ftc.gov or file with BBB. Active-duty servicemembers have extra protections under the Servicemembers Civil Relief Act and can get free legal help from their installation legal assistance office.

EDITORIAL

FTC/HUD settlement (2003 and 2007), California, and Washington actions

2003 FTC/HUD settlement. On November 12, 2003, the FTC announced settlements with Fairbanks Capital Holding Corp., its wholly-owned subsidiary Fairbanks Capital Corp., and their founder and former CEO Thomas D. Basmajian, jointly with the U.S. Department of Housing and Urban Development (HUD). The FTC's complaint alleged Fairbanks — then, per the FTC, "one of the country's largest servicers of subprime mortgage loans" — violated the FTC Act, the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and RESPA (enforced by HUD) by failing to post payments in a timely and proper manner and then charging late fees as a result; charging for force-placed casualty insurance when the consumer already had coverage; assessing improper or unwarranted fees; misrepresenting amounts owed; and related debt-collection, credit-reporting, and escrow-administration violations. Under the settlements, filed in the U.S. District Court for the District of Massachusetts (civil action 03-12219-DPW), the companies agreed to pay $40 million in consumer redress, contingent on approval of a related private class-action settlement, and Basmajian agreed to pay $400,000. The orders also required the company to accept partial payments from most borrowers and apply payments to interest and principal first, barred force-placing insurance when the borrower was known to be covered, banned unauthorized fees, limited late-fee stacking, and required disputes to be investigated and loan records reviewed before any foreclosure. The FTC states the orders were for settlement purposes only and are not an admission of a law violation.

More on regulatorsShow less

2007 modified settlement. According to the FTC, the defendants changed their names to Select Portfolio Servicing, Inc. and SPS Holding Corp. in early 2004. After reviewing the company's compliance, the FTC and SPS, with HUD's agreement, agreed to a Modified Stipulated Final Judgment and Order and on August 2, 2007 asked the court to enter it. The modified order required fuller disclosure of foreclosure and bankruptcy attorney fees, reconciliation of accounts after payoff or foreclosure with refunds for services never performed, monthly statements revised after independent consumer testing, and independent annual compliance audits until 2013 subject to FTC review. It also let SPS hold or reject a payment more than $25 short of principal and interest, with prompt notice, while still barring it from applying such payments to fees before principal and interest.

California, June 2026. On June 5, 2026, California Attorney General Rob Bonta announced a $4.6 million settlement, "subject to court approval," of The People of the State of California v. Select Portfolio Servicing, Inc., filed June 4, 2026 in Los Angeles County Superior Court (case 26STCV18210). The Attorney General alleged that during the COVID-19 pandemic SPS violated California's Homeowner Bill of Rights (HBOR) and other mortgage-servicing and debt-collection laws: it failed to give homeowners adequate information about options for leaving forbearance, sent statements that wrongly threatened late fees during forbearance, failed to hold tailored loss-mitigation discussions near the end of forbearance plans, did not ensure that homeowners seeking alternatives to foreclosure received adequate support from the single points of contact HBOR requires, and did not ensure that homeowners could submit loan-modification applications within HBOR's timelines. Under the stipulated proposed judgment SPS would pay $1.6 million in civil penalties and $3 million in consumer relief and change its practices, including assigning borrowers a specific person or team as their single point of contact; SPS does not admit the allegations, and no facts or law were adjudicated. The Attorney General says eligible homeowners have already been identified and will be paid automatically, so no claim form is needed.

Washington State, July 2026. On July 31, 2026, Washington's Department of Financial Institutions (DFI) entered Consent Order C-25-4053-26-CO01 with Select Portfolio Servicing, Inc., resolving a February 24, 2026 Statement of Charges under the state's Consumer Loan Act. According to the order, on or about September 3, 2020 SPS applied a check that a government agency had sent for a Washington borrower to a different borrower's account. The order's restated facts say SPS identified the error on or about July 12, 2024, applied the payment to the correct account, waived $3,034.86 in late fees and sent updated information to the credit bureaus. DFI's earlier Statement of Charges had alleged that the borrower sent proof of payment several times from 2020 and that SPS corrected the account only after DFI sent it a directive on July 12, 2024. Without admitting wrongdoing, SPS agreed to pay a $15,000 fine, a $1,015.14 investigation fee and $7,070 in restitution to the borrower, and to adopt procedures and staff training for locating misapplied payments.

EDITORIAL

Private lawsuits naming SPS

Court records

Besides the government actions, borrowers have brought private lawsuits against SPS. One pending federal case over property-inspection fees has been certified as a class action. Claims in a lawsuit are allegations until a court rules on them.

More on the lawsuitsShow less

Evans v. Select Portfolio Servicing, Inc. (E.D.N.Y., 2:18-cv-05985). Borrowers claim that property-inspection fees SPS added to their loans violated the FDCPA and breached their mortgage contracts. On March 31, 2026, Judge Pamela K. Chen denied SPS's motion for summary judgment and allowed the plaintiffs to refile their class-certification motion. On September 3, 2026 she certified a nationwide FDCPA class, a nationwide breach-of-contract class and an alternative multi-state good-faith-and-fair-dealing class, and named Lisa DeSimone class representative. The classes cover borrowers with standard Fannie Mae/Freddie Mac or FHA mortgage covenants who paid an SPS inspection fee that exceeded what the inspection vendors (Safeguard and ServiceLink) charged, that followed an inspection which did not find the home vacant or abandoned, or that was charged within 30 days after SPS's account notes showed contact with the borrower, such as a promise to pay. The FDCPA class is limited to loans already in default when SPS began servicing them and to fees paid since October 25, 2017. Certification does not decide whether SPS is liable. Notice to class members is on hold until the court rules on class certification in a related case, Snowden v. Select Portfolio Servicing, Inc. (E.D.N.Y., 20-CV-3837). Borrowers whose SPS statements show property-inspection fees can follow the case for a class notice.

The FTC, California and Washington matters are described in the regulator section of this profile.

PUBLIC RECORD

Court & Public Records

United States of America v. Fairbanks Capital Corp., Fairbanks Capital Holding Corp., and Thomas D. Basmajian

Settled

U.S. District Court, D. MassachusettsDocket 03-12219-DPWSource ↗

Settled

The FTC states the orders were for settlement purposes only and are not an admission of a law violation.

Case details: United States of America v. Fairbanks Capital Corp., Fairbanks Capital Holding Corp., and Thomas D. BasmajianShow less

The FTC, jointly with HUD, filed a complaint alleging that Fairbanks Capital Corp. and its holding company engaged in unfair, deceptive and illegal subprime mortgage-servicing practices: posting payments late and then charging late fees, charging for insurance when coverage was already in place, assessing improper fees, misrepresenting amounts owed, and related debt-collection, credit-reporting and RESPA escrow violations. Under stipulated judgments filed with the complaint, the companies agreed to pay $40 million in consumer redress, contingent on approval of a related private class-action settlement, and founder and former CEO Thomas D. Basmajian agreed to pay $400,000, plus injunctive terms restricting future servicing practices.

United States of America v. Select Portfolio Servicing, Inc. and SPS Holding Corp. (Modified Settlement)

Settled

U.S. District Court, D. MassachusettsDocket 03-12219-DPW, 2007 modified orderSource ↗

Settled

The changes required fuller disclosure of foreclosure and bankruptcy attorney fees, reconciliation of accounts after payoff or foreclosure with refunds for services not performed, monthly statements revised after independent consumer testing, independent annual compliance audits until 2013, and new rules allowing SPS to hold or reject a payment more than $25 short of principal and interest, with prompt notice.

Case details: United States of America v. Select Portfolio Servicing, Inc. and SPS Holding Corp. (Modified Settlement)Show less

After Fairbanks Capital Corp. and its holding company renamed themselves Select Portfolio Servicing, Inc. and SPS Holding Corp. in early 2004, the FTC reviewed SPS's compliance with the 2003 settlement and agreed with SPS on a Modified Stipulated Final Judgment and Order, with HUD agreeing to the changes; on August 2, 2007 they filed a motion asking the court to enter it.

The People of the State of California v. Select Portfolio Servicing, Inc.

Filed

Superior Court of California, County of Los AngelesDocket 26STCV18210Source ↗

Filed — no final outcome recorded

The Attorney General says eligible homeowners have already been identified and will be paid automatically.

Case details: The People of the State of California v. Select Portfolio Servicing, Inc.Show less

The California Attorney General alleged that SPS violated the state's Homeowner Bill of Rights and other mortgage-servicing and debt-collection laws during the COVID-19 pandemic: inadequate information about options for leaving forbearance, statements that wrongly threatened late fees during forbearance, no tailored loss-mitigation discussions near the end of forbearance, inadequate support from the single points of contact HBOR requires, and failure to ensure that homeowners could submit loan-modification applications within HBOR's timelines. On June 5, 2026 the Attorney General announced a $4.6 million settlement "subject to court approval": $1.6 million in civil penalties and $3 million in consumer relief, plus practice changes. In the stipulated proposed judgment SPS does not admit the allegations, and no facts or law were adjudicated.

Washington State Department of Financial Institutions — In the Matter of Select Portfolio Servicing, Inc.

Settled

Washington State Department of Financial Institutions, Division of Consumer ServicesDocket C-25-4053-26-CO01Source ↗

Settled

In the Consent Order entered July 31, 2026, SPS did not admit wrongdoing and agreed to pay a $15,000 fine, a $1,015.14 investigation fee and $7,070 in restitution to the borrower, and to adopt procedures and staff training for locating misapplied payments.

Case details: Washington State Department of Financial Institutions — In the Matter of Select Portfolio Servicing, Inc.Show less

In a Statement of Charges entered February 24, 2026, Washington DFI alleged a violation of the state's Consumer Loan Act after SPS, on or about September 3, 2020, applied a check that a government agency had sent for a Washington borrower to a different borrower's account. DFI's charges say the borrower sent proof of payment several times from 2020 and that the payment was applied only after DFI sent SPS a directive on July 12, 2024. The Consent Order's restated facts say SPS identified the error on or about July 12, 2024, applied the payment to the correct account, waived $3,034.86 in late fees and sent updated information to the credit bureaus.

Evans v. Select Portfolio Servicing, Inc., class action

Filed

U.S. District Court, E.D. New YorkDocket 2:18-cv-05985 (PKC) (RML)Source ↗

Filed — no final outcome recorded

Borrowers Bret A. Evans and Lisa DeSimone sued SPS, claiming that property-inspection fees SPS added to their loans violated the Fair Debt Collection Practices Act and breached their mortgage contracts. On March 31, 2026, Judge Pamela K. Chen denied SPS's motion for summary judgment and denied the first class-certification motion without prejudice to refiling. In an Order Certifying Classes dated September 3, 2026 (Dkt. 229), she ordered the case to proceed as a class action for a nationwide FDCPA class, a nationwide breach-of-contract class and an alternative multi-state good-faith-and-fair-dealing class, and named Lisa DeSimone class representative. The classes cover borrowers whose mortgages use standard Fannie Mae/Freddie Mac or FHA covenants and who paid an SPS inspection fee that was higher than the vendor's inspection cost (Safeguard or ServiceLink), that came from an inspection which did not find the home vacant or abandoned, or that was charged within 30 days after SPS's notes showed contact with the borrower, such as a promise to pay. The FDCPA class is limited to loans already in default when SPS took over servicing and fees paid since October 25, 2017. Class certification does not decide whether SPS is liable; the claims remain allegations. The deadline for notice to class members was postponed until the court rules on class certification in the related case Snowden v. Select Portfolio Servicing, Inc., 20-CV-3837 (E.D.N.Y.).

EDITORIAL

Company background and ownership

Select Portfolio Servicing, Inc. (SPS) is a Utah corporation headquartered at 3217 S. Decker Lake Drive, Salt Lake City, Utah, with an office in Jacksonville, Florida. SPS says it was founded in 1989, and BBB lists February 24, 1989 as the date the business started and was incorporated. Until early 2004 the company operated as Fairbanks Capital Corp., with holding company Fairbanks Capital Holding Corp.; its founder and former CEO was Thomas D. Basmajian. According to the FTC, both companies changed their names to Select Portfolio Servicing, Inc. and SPS Holding Corp. in early 2004, a few months after the November 2003 FTC/HUD settlement over its servicing practices.

What SPS does. SPS is a mortgage servicer: it collects monthly payments, manages escrow accounts for taxes and insurance, sends statements, and handles loss mitigation and foreclosure for the investors that own the loans. It does not decide who owns your loan. SPS's own "New To SPS" page notes that servicing of a loan commonly moves from one servicer to another, which is how many borrowers become SPS customers. According to its April 2025 announcement, the SPS family of companies services over 900,000 loans totaling over $200 billion in unpaid principal balance and also runs a securitization due-diligence firm, a national residential mortgage brokerage and an appraisal management company.

More company historyShow less

Ownership. Credit Suisse bought SPS in 2005, and UBS became its ultimate parent when it acquired Credit Suisse Group in June 2023, according to HousingWire. In August 2024 UBS agreed to sell Credit Suisse's U.S. servicing business. On April 30, 2025 SPS announced that a consortium of buyers led by Sixth Street and including Davidson Kempner Capital Management LP had completed the acquisition; CEO Randhir Gandhi said the new owners value SPS for its experience, practices and control environment.

VERIFIED

Company Relationships

  • Owned byConsortium led by Sixth Street, including Davidson Kempner Capital Management
EDITORIAL

Frequently Asked Questions

Who is Select Portfolio Servicing (SPS), and is it a licensed servicer?

Select Portfolio Servicing, Inc. is a mortgage servicer based in Salt Lake City, Utah, operating under NMLS ID 3114 and licensed by state regulators; Washington's Department of Financial Institutions, for example, has licensed it since 2010. Since April 2025 it has been owned by a consortium led by Sixth Street that includes Davidson Kempner Capital Management. If your loan was transferred to SPS, payments go to SPS, not to the previous servicer; you can check its license for your state on NMLS Consumer Access. Government actions include a 2003 FTC and HUD settlement while it operated as Fairbanks Capital Corp. ($40 million in redress from the companies and $400,000 from the founder), modified by agreement in 2007; a $4.6 million California Attorney General settlement announced in June 2026, subject to court approval; and a 2026 Washington consent order over one misapplied payment. The FTC orders state they are not an admission of a law violation, and SPS did not admit the allegations in the California and Washington matters.

How do I log in to my Select Portfolio Servicing online account?

SPS's New to SPS page asks new customers to start by creating an online account through its Create an Account button, which opens the registration page at spservicing.com/registration. SPS says the online account gives quick access to account information, and registered customers use Sign In on spservicing.com to manage the account.

Is Select Portfolio Servicing the same company as Fairbanks Capital?

Select Portfolio Servicing is the former Fairbanks Capital. According to the FTC, Fairbanks Capital Corp. and its holding company, Fairbanks Capital Holding Corp., changed their names to Select Portfolio Servicing, Inc. and SPS Holding Corp. in early 2004, a few months after settling FTC and HUD charges over subprime mortgage-servicing practices in November 2003. Older complaints and court papers may use "Fairbanks Capital" or "Fairbanks Capital Corp." for the same company.

Who owns SPS now — is it still Credit Suisse or UBS?

Since April 30, 2025, SPS has been owned by a consortium of buyers led by Sixth Street and including Davidson Kempner Capital Management LP. Credit Suisse had bought SPS in 2005, UBS became its parent when it took over Credit Suisse Group in June 2023, and UBS agreed in August 2024 to sell the business, so neither bank owns SPS today. The change of owner did not change who services your loan or where you send payments.

How do I contact SPS?

SPS Customer Service, for account, payment and tax questions, is at 1-800-258-8602 (Mon–Fri 8 a.m.–8 p.m. ET, Sat 8 a.m.–3 p.m. ET). The Assistance Programs line for borrowers in hardship is 1-888-818-6032, the hazard and flood insurance line is 1-800-641-2754, and international customers can call 1-904-722-7009. If a first call does not resolve your issue, contact the Consumer Ombudsman Department at 866-662-0035 (Mon–Fri, 10 a.m.–7 p.m. ET), [email protected], or Attn: Consumer Ombudsman, P.O. Box 65250, Salt Lake City, UT 84165-0250. Send formal written disputes (Notice of Error, Request for Information or Qualified Written Request) to P.O. Box 65277, Salt Lake City, UT 84165-0277.

What did SPS agree to in the 2026 California settlement?

California's Attorney General sued SPS on June 4, 2026 in Los Angeles County Superior Court (case 26STCV18210), alleging violations of the state's Homeowner Bill of Rights and other laws during the COVID-19 pandemic. The settlement announced on June 5, 2026, subject to court approval, calls for $1.6 million in civil penalties and $3 million in consumer relief, plus changes in forbearance communications, loss-mitigation timelines and the support borrowers get from their assigned single point of contact. SPS does not admit the allegations. The Attorney General says eligible California homeowners have already been identified and will be paid automatically, so there is no claim form.

Why did my SPS escrow payment change?

Your escrow payment changes when your property taxes or insurance premiums change. Under federal rules (12 C.F.R. § 1024.17), a servicer must analyze the escrow account at least once a year and send you an annual escrow statement. If the analysis finds a shortage of one month's escrow payment or more, the servicer may spread it over at least 12 months, which raises your monthly payment; a surplus of $50 or more must generally be refunded within 30 days if you are current. Force-placed insurance, which a servicer buys when it has no proof of your own coverage, typically costs more than a policy you buy yourself and can also raise the payment. If the numbers look wrong, compare the analysis with your actual tax and insurance bills and send SPS a written Notice of Error to P.O. Box 65277, Salt Lake City, UT 84165-0277, asking for the escrow analysis and disbursement history.

What if I'm struggling to make my SPS mortgage payment?

Call SPS's Assistance Programs line at 1-888-818-6032 and complete the online Request for Mortgage Assistance form, found under the Assistance Programs menu in your SPS account. SPS lists loan modification and repayment plans for keeping the home, and short sale or deed-in-lieu of foreclosure for leaving it, sometimes with relocation assistance. Send every document SPS asks for, keep copies and dated proof of delivery, and note each call. Federal rules generally bar a servicer from starting foreclosure until you are more than 120 days behind and limit foreclosure while a complete application is being reviewed. A free HUD-approved housing counselor (hud.gov/findacounselor) can help you prepare the application, and active-duty servicemembers should ask about Servicemembers Civil Relief Act protections.

Where is SPS located?

SPS is headquartered at 3217 S. Decker Lake Drive, Salt Lake City, Utah 84119, and also has an office in Jacksonville, Florida. General correspondence goes to P.O. Box 65250, Salt Lake City, UT 84165-0250; payments go to P.O. Box 65450, Salt Lake City, UT 84165-0450; property tax bills to P.O. Box 9203, Coppell, TX 75019-9210; and insurance documents to P.O. Box 7277, Springfield, OH 45501-7277.

How many complaints does SPS have?

The CFPB's Consumer Complaint Database lists 16,646 complaints about Select Portfolio Servicing received since December 2011, most of them about struggling to pay the mortgage, problems during the payment process, and loan modification, collection or foreclosure. BBB shows 385 complaints in the last three years and a customer-review average of 1.03 out of 5 from 136 reviews. ComplaintsBoard shows 60 complaints, 15% of them marked resolved. On USAComplaints there are 1,271 published complaint reports linked to this profile; many older reports use the former name Fairbanks Capital. Each source counts different people over different periods, so the numbers should not be added together.