I always call my payment in and eat the $10 service fee ever since they screwed up a payment once and I lost trust in them. I have tried to call them for the past two days and there is no number that they can be reached at. The number that I have cuts off after 2 seconds from my cell phone and rings busy from a land line.
I tried going to their web site and that is none existant. I have never once been late on a car payment in the 5 years I've been paying on my car and I'm not about to start now. I only 2 more months to pay on it. I have no idea where to send the payments to nor where I'm going to get my title from. I plan on trading in my car at some point but how in the heck can I do that without a title. I am very angry about this and why did they not notify me or anyone for that matter. I refuse to get the run around. I do not tolerate this kind of behavior. They are jerks, have no customer service skills, nor are they professional in any way. I want an answer. I do not know who holds the title or who the "lien holder" is?
Jacqueline
Harrisonburg, Virginia
U.S.A.
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