I applied for a refinance with Ditech.com because they claim to be fast, had pre-approved me and I had used them before and finished a loan in 2 weeks. I applied in late February and today is May 6th!
The loan officer Selena Todero NEVER returned my calls. I would have to call Joseph Leys the loan agent that started the process to then have Selena call me. I called her one time and she basically "forgot" she was working on a loan for me.
They would ask me for a "stip" I would provide it and not here from them for weeks at a time. I have placed over 43 phone calls and 12 emails. They are way too busy for the applications they have. This company has been a joke. I received great customer service from them 2 years ago but that has all changed.
I cannot get a supervisor to contact me and Selena will not give me the name of hers. I tried their live chat and after 18 mins of being on hold I was told a supervisor would call me. Scary! I have not heard from them yet! They owe me $500 back for the deposit they took to lock in the rate. They were quick to respond until they took my money and took me out of the refi market.
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