What should have been a speedy refi has turned into a 5 month ordeal! Ditech.com, through inefficiency, ineptitude, and unsurpassed poor communication has cost me thousands of dollars. Consumers beware! Do not do business with ditech.com! They spend all their money on advertising and hire amateurs to complete the transaction. After they took my $500 rate-lock, the processing department left the paperwork in limbo until the rate-lock expired. A second rate lock is within a few days of expiring and still no loan after months of faxing, phoning, and emailing.
Thomas
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U.S.A.
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