Contacted DITECH.com via 800 number after over an hour of waiting for CHAT NOW internet chat support to get to me as the 2nd person in line.
Tech on the phone became argumentative when I asked for a Good Faith Estimate (GFE) and stated that I should call them back when I became serious about a loan.
The Tech informed me that the costs associated with the loan would not be revealed until I provided them with 100% of my personal information, whether I used DITECH.com for my new home loan or not.
The Tech also informed me that the costs associated with the loan (GFE) did not matter and had no impact on the final APR. ANYONE who understands BASIC loan aspects, understands the the associated fees impacts the final APR of the loan interest.
I am quite sure someone will REBUTTAL this post and say that the final APR for DITECH.com is posted on the site, but if I am to pay 2 pts at DITECH.com, and I can pay 1.5 pts elsewhere, guess what I am going to do?!
The poor negative attitude the Tech presented to me, says plenty about the DITECH attitude toward potential Customers. I can not do business with companies such as this and suggest others to review the whole company before giving their money to this poorly run company; They needs our money, we do not need theirs!
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