In July 1998 I opened a Capital One Account. I made charges and paid MY charged off in full. However, there were unauthorized charged to the account. As per the disputing procedure, I telephoned Capital One and informed them of the situation after receiving my first statement. I was informed to write a letter stating the disputed charges.
Of which I did immediately. When I received the following months statement, additional unauthorized charges had occured. I again telephone Capital One to inform them of the situation. Again, I was told to write a letter. Being that all the representative where extremely rude and I was afraid of fraud, I cancelled the account in September 1998 so as to not inccur anymore charges.
Well, I was wrong. Capital One NEVER closed my account, NEVER investigated the unauthorized charges. As a result, unauthorized charges continued to be charged to my account. As a result, my credit limit was maxed. Then started the over-thelimit fees and late-fees totally around $50-75 per month. I continued to call and write Capital One on a monthly basis. I finally spoke with a decent representative in August 1999 who informed me that all charges would be removed and my account was closed.
Much not to my suprise, it never was. It was eventually turned over to a collection agency who harassed me on a daily basis. (NCO Financial Group, Inc.) I was threatened, legally, on several occassions by a Charles that if I did not pay, I would be sued and everything would be taken away from me including my child. He would also scream at me that I was a loser who couldn't pay my bills, as well has many other degrating statements.
I telephoned Capital One again and explained to them the harassing phone calls and the situation. They told me o-well it was too late to do anything about the account now. My balance at this point had sky-rocketed to $979.78. Mind you my credit linmit was $200, of which I charged around $50.00 and paid in full.
I finally got fed up with the harassment and non-compliance of Capital One and paid the full amount of $979.78 in May. However, to this day, Capital One is still reporting that I owe them over $1100.00.
I wish that something could be done about this. The money I paid NCO was hard-earned money for a debt that I was NOT responsible for! I pay all of my debts on time every month. Then I had to get involved with this company. I sincerely hope that there is someone out there that can help me. If so, please let me know. Thank You!!
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