12/22/08 I obtained a $50 American Express gift-card like a Holiday present from the buddy in Plano, TX. I attempted to make use of the card that very night in a regional Walmart to buy some last second present for my kid. The home-check-out wouldn't take the card and so I requested a worker to complete my deal at her final. The card held spitting out bills with zero amounts. I taken care of my products with money and named AMEX after I got house half an hour later. I had been informed that my buddy who bought the card required to contact them together with her bill data before they'd examine.
12/30/08 I sent a contact to my buddy allowing her understand what occurred and he or she called AMEX himself. They informed her I Would invested the cash currently which she might begin to see the deal online. I went online myself and examined and also the site stated the info was unavailable. I named AMEX again; being an additional gift-card target experienced the broker described that even though bill stated the card was triggered it had been not and included a stability of $0 not $50. I also was advised to send over copies of the bill, entrance and back of gift-card as well as the presentation, a photograph identification, my title, tackle, telephone number.
01/05/09 sent total products; no reaction from AMEX that info was obtained
01/08/09 nevertheless no reaction from AMEX and so I named all over again. Our first phone was aimed towards the quality divisionis expansion which called 3 times and hungup. I named customer support again and also the broker Michelle claims they did obtain my faxed info.
01/14/09 however no reaction from AMEX. Broker Gail suggests they're delivering me a notice to my house with an update to my situation but wouldn't inform me exactly what the notice might claim.
01/23/08 however no reaction from AMEX. Representative Kat says the notice was delivered on 1/14 but might consider 10 business days (discuss snail-mail) to reach at my house. I came across the notice awaiting me after I got home and was delivered into complete surprise after I read it. AMEX statements that I delivered them the incorrect bill (complete rest!!!) which it didn't fit their info. Not just that but when used to do not delivered them the right bill instantly the situation could be shut. This really is insane!!! They display within their program the precise shop that I had been at when this disaster happened, I deliver them a bill from that shop displaying exactly the same schedule, but my bill is undesirable???
Are they truly that deprived for the money? When they handle low-clients in this way I can not imagine how real clients are handled. It's been per month of nightmare and several occasions I simply stated overlook it, it was the idea that matters, but I can not back from the scandal such as this. This really is complete nonsense and that I need them to credit my card or my buddy on her unique resources. Itis something to see about these dreams, itis really another to reside through.
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