I have banked with bank of America for several years and have had a few problems but this one tops them all. I checked into my online banking to discover that I had been charged two overdraft fees. I found this very strange since I had not overdrafted my account. At one point my account was very low, but it never went into the negative. So I logged into the Live Chat feature to talk with a Customer Service Representative.
I was told that the account had two temporary holds placed on it from two debit card purchases. This is an extra temporary charge that a merchant puts through just to ensure that there are sufficient funds in the account. These charges are then refunded to my account.
So these temporary refunded charges had my available balance in the negative. My actual balance was not in the negative. While the available balance was negative two other small transactions cleared. These two new transactions did not put my actual balance in the negative, but since the available balance was negative I was charged $70.
I asked if there was any way to prevent this in the future. There is no way for me to know if these holds have been placed on my account and I would rather have my card declined than be charged $70 for less than $20 of purchases. I was unable to obtain any help in this regard or get my fees refunded.
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