I made a deposit on Saturday thru the ATM of which only $100 of it was "available". When I checked my balance on Tuesday there were no negatives but I was charged $36.50 for an overdraft.
I called the customer service 800# and she told me that it was because the rest of my deposit didn't clear until Tuesday, therefore I didn't have enough money for a check that went thru on Monday. She said it was because I made the deposit thru the ATM which automatically puts a hold on money so that the deposit can be verified (but as a courtesy they allow $100 to be available immediately). Once the deposit is verified it should be posted to the day it was deposited but for some reason that logic doesn't work at KeyBank.
We argued over the "available" term for quite a while and all she could say was "it was there but it wasn't available". Since, the conversation was going nowhere I decided to change my approached and just flat out asked for her to reverse the charge. She put me on hold then came back and said she could reverse half of the $36.50. I said that was unacceptable and asked to speak to a manager.
The next person came on the phone (supposedly the manager) and he told me the same thing "... It wasn't available...". He said if I had made the deposit thru a teller it would have been available right away. Since they aren't open on weekends that is not possible.
I asked if I know the money was there, he knows the money was there, the other csr even knows the money was there then why were they only willing to refund half of the overdraft fee? He said she shouldn't have offered that at all but he would honor it since she did.
I wouldn't trust KeyBank with your money. I have had this account for about 16 years and there have been times that I screwed up and paid for it. But when they screw up I still seem to pay for it.
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