I am one of the many poor slobs, who is fortunate enough to live a hand to mouth existence.in the past, I admit I have had a hard time keeping up with my account balance and have overdrafted my account. Very frequently however, it would be a very small oversight on my part - to the tune of $5-$10 bucks... Never more than $12... And I would promptly go to the bank and hand over the cash to remedy it before I got charged an unmanageable amount in fees. And in the past they would allow me to do this, and not charge me.
Anyway, I decided to begin keeping a register to assist me in managing my account. A couple of weeks ago, I made a mistake in my register, and left out a small purchase of less than ten dollars. The next day I made a purchase of $8.47, not realizing that my account had only $1.89 in it. The next morning I checked, saw my mistake and immediately went to the bank to make a deposit. I deposited $40. Everything was fine, my account balance stated I then had $33.42... And I assumed that I would not be charged a fee, being that I had deposited money so soon after - and that my account had no fees at that point. I later made two purchases one for $4.58, and one for $1.88... And also donated $0.10 to someone online via paypal. Still my account was fine, no fees, everything positive... My balance was $26.86.
The next day I check my account, and lo and behold - it was negative $78.14, I had been charged THREE NSF fees for the initial $6.58 that made my account negative - and now, for the two transactions I made, after I had deposited money. Also, my ten cents donation was no longer on the account - and days later... That went through and I was charged yet another $35 for ten cents!!!
To add to that, I also noticed that I had $7.66 in my savings account... And the overdraft protection I (supposedly) have is supposed to move money from savings to checking in the event of an overdraft. But that $7.66 was still just sitting in my savings. If they had transferred it... My account would only have been negative $0.38... And I would not have been charged so many fees.
So I transferred the $7.66 into my account... And now here I am stuck with a negative balance of $105.48... For having initially overdrafted $6.58... And then due to their delay in giving me fees - another $6.56 in purchases. All of these purchases have been covered both by my deposit of $40 and then my transfer of $7.66. (Purchase total= $13.14, Deposit total= $47.66, Fee Total=$140.00) I have contacted the bank innumerable times to try and resolve the issue... But to no avail. They do not care about their customers, they're only out for a profit. I will continue to call and visit BOA until this is resolved. I will NEVER pay this, and will simply transfer to a credit union - or some other bank where I am treated as a human being - and not a monetary figure. It is excessive, and obviously a scam. They should not be able to conduct such dirty business. I feel like I have been raped, and I am absolutely helpless.
Every time I talk to another representative or manager - they merely keep repeating the same nonsense, about it not being a bank error - so there's nothing they can do. BULLSHIT, they're the bank - it's their company - they have the power... They CAN but they WONT. And although it's obvious how unreasonable this is, they choose to ignore their customer to pander to their greedy shareholders.
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