Complaint / Review
1st Consumers National Bank Pvt Label Card
Cashed my checks when they are no longer the bank for Crate and Barrel

I have a Crate and Barrel Credit card. Unbekownst to me, 1st Consumers National Bank is no longer handling the Crate and Barrel credit card. Usually, I make a payment over the phine directly to Crate and Barrel. Occasionally, I have made electronic payments through my Chase automatic bill pay to Crate and Barrel.

World Financial Bank, the bank that is now handling the Crate and Barrel credit card, notified me that I was 2 months past due and I learned that my payments have been going to the wrong address. I was never notified of the new payment address and assumed that my payments were received by Crate and Barrel.

1st National Bank has been cashing my payments and I have no way of contacting them as their 800 number has been disconnected.