Bought Axis furniture several years ago and my family has enjoyed them throughly. However, because they are so well loved, it's time to get the insides redone, which we believe is all they need to make them look like new again! After many (more than 10) emails and phone calls Crate & Barrel refuses to help me. Because the couches were given as a gift (so I don't have an original order number) they say they will not services the couches. I"m not asking them to do it for free... I'd even pay for it. But they won't help! When you spend thousands on furniture you'd think they'd be willing to service you.
Gone from thrilled to completely exasperated and will NEVER buy from Crate & Barrel again... For anything!
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