IC Systems has the most unprofessional and ignorant employees I have ever dealt with in my life. They all give fictitious names when you ask them to identify themselves. On 9/3/08 I was called by a female who would not identify herself. She was asking for personal information which I was reluctant to provide; especially since I did not know who she was or who she represented. She was very rude and talked very badly to me. I called back and asked for a supervisor. A very ignorant individual who claimed his name was Eric Anderson got on the line and proceeded to try endlessly to humiliate me. He made a joke out of my medical condition, told me repeatedly to close my mouth while he was talking, and told me numerous times to just stop with the excuses and pay my bill. He was asking me to tell him what I did with my paycheck. I will definitely escalate this matter to the atty general’s office. This company should be closed down. Their $8.00 an hour customer service reps need to be sent to a training class for customer service. The companies who contract their services need to pull their business. I will make it a point to contact the company and share the recorded conversation I made of the call. Shame on IC Systems for thinking I did not have enough sense to record the second conversation. Thank God, my best friend is a lawyer who has agreed to take this case pro bono. I will be suing both IC Systems and the company who contracted their services for emotional distress. Let’s see who has the last laugh now.
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