My husband and I attempted to set up services with this company. When we were told we owed $113 plus for an old bill. We have never had services so we questioned the bill. I asked the date of service and what the amount was for. I was told this is for a bill back in 1998 and we must pay it or get no cable services.
So I ask can you please provide me a detailed copy of this bill. I was told it would take 5 business days to research the bill and get a copy. I wait the time frame and call back a week later. I was told we could not reach you... Funny you have a new order sitting there with current info... The word was we can not find any info on this bill other than it was for services dating 8/3/1998 to 11/16/1998. I ask what was the service address and what services were rendered. Again I am told we do not know its to old and that is all we know.
Then I am told I can get all my questions answered by the collection agency that it was assigned too. Its too old in our system and was sent to a collection agency in 2. I was given the name of the collection agency CMI 800-377-7724. I was transferred to speak to them. I was told that CMI had NOTHING on record and that the claim in question under the old account number I was given was taken back by TWC on 2. I questioned the girl on the phone and advised her that TWC has told me they sent it to collections on 2. She told me I was wrong and some one had given me a wrong date.
I have spent hours on the phone dealing with person after person. One women was rude and just told me to pay the bill. I told her well ok. I say you owe me $1,000 and you need to pay it. Would you pay if I refused to provide documentation that you actually have such and bill and owe me money. She said no! I said then their you go. I am not going to blindly pay a bill that I do not know. Add to that its over 10 yrs old... What about the statute of limitations. You also have not made any attempt to contact me about this bill. Her smart aleck response was we would have sent you a bill when this occurred, if you had paid it then you would not have this problem.
So we get now where. Time Warner is absolutely the worst company I have ever dealt with. I did get a person in collections that agreed with me but was not able to help me as he could not see any records on file. Another two nice people in Billing that also agreed with me.
All I want is PROOF of the debt... And this ignorant, sorry company is refusing to provide the proof I have asked for.
I am sending a certified letter to TWC requesting the same info. As well as a complaint to my Attorney General's office, All credit reporting agencies and my local BBB.
I would not deal with this company if you can help it. They are horrible when it comes to billing issues.
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