Having customer service located in India is worse than offering no customer service, because not only is no help given, but the customer's time is wasted on top of everything! The service reps have no idea what the American customer is really asking—they merely give a scripted reply that doesn't even pertain to the actual question. They are difficult to understand, and their scripted politeness is way overdone and does nothing to help the caller. Everytime I call I only end up upset and promise myself that I'll never do business with this company in the future!
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