I have my current mortgage with Citi. I wanted to refinance, so I called them, thinking the process would be easiest with my current lender. Wrong, wrong, wrong... This has been a total mess from the beginning. First, they told me I qualified for a new closing cost loan, even though I told them I ...
I recently refinanced my CitiMortgage loan. On the day of closing, the title company called me to review the paperwork. It was wrong. The escrow included insurance. I have a condo, and Citi does escrow insurance. When their agent came out, the paperwork was still wrong. There was no escrow at all. ...
Warning! Do not refi with CitiMortgage. They solicited us with UPS mailings and then sold us the refi with unethical selling practices, promising an interest rate and fee that never materialized. By the time I complained that the interest rate was wrong, I was told, "too bad, too sad, you paid ...
I was defrauded into co-borrowing a mortgage with fraudulent claims and saw the forger sign the documents with another person's name. For almost 3 years I have been calling CitiMortgage's customer service department and trying to tell them about this fraud and forgery, but nobody there wanted to ...
Oh, thank you, Citimortgage, for having me run around for 2 years for my modification. I filled out your forms through the company you referred and faxed them to you, only to have you make me fill them out again. After 5 months you assigned me a modification agent that I couldn't contact... Then ...
I have been a customer of Citimortgage for 7 years. I have been trying for 2 months to contact them through their website and through their customer service number for current customers. I am kept on hold for up to 30 minutes listening to a recording. No one ever picks up. I have used their online ...