As a former employee of cross country bank aka applied card systems, I know first hand what a crooked company they are. This company will do anything to screw people, no matter who you are, customer or employee. I was one of those employees who would put myself in the customers shoes and try anyway I could to work with them. I would listen to the people around me and wonder how they could get by with saying the things they did to the customers, my jaws would dropp, yet all managment wanted was for someone to get a payment over the phone (via check).
I continued my employment there so I could make ends meet. I really dont see how this company is still in business. They train their employees to be they way they are, if you hang up on them they will call back. I counted the times one associated called a card holder back and when I got to 20 I gave up. You would be amazed at what goes on behind those cubicals. I know the customers are telling the truth they are misstreated cursed and talked to like they are the lowest life forms on earth.
This needs to stop, and it wont if the government dont step in. Oh, and another thing if you send them a letter or fax saying to contact you by mail only they MUST comply
Amanda
russell, Kentucky
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