I was a customer of The bank of Alexandria for years and when they sold to F&M, I thought I would be upset. The people at F&M became my friends. Then much to my dismay, F&M was bought out by the moneygrubbing BB&T. From the very first dealing I had with BB&T, I knew there were going to be problems.
I work very hard for my money now every week I have overdraught charges. I didn't understand, so I called a 'Relationship Banker' now if that is not a joke. They don't even call them Customer service people anymore. Probably because they do not provide customer service. This woman explained that BB&T offered it's customer "emergency money".
I then asked so if I am out of money and I go to the ATM, you will give me ten dollars, at a cost of $30.00? She replied yes. This had happened by them not depositing a check into my account in a timely manner. This one $30 overdraught, then caused a waterfall and I was charged over $120.00 for bounced checks.
This is a abuse not to tell the customer that the $10.00 they withdraw will cost them $30.00. I am Furious to say the least.
BAD BUSINESS!!!
Tim
Washington, District of Columbia
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