Complaint / review text:
I have never had any problems with my account at Wells Fargo until now. I have always had money in my account, I think only had one issue in my first weeks with an account at Wells Fargo because I was unclear as to how checks cleared. After months of having money in the account, an check, which I thought had been deposited weeks ago, cleared, leaving me with a negative balance.in one day, two payments went through my account, for which Wells Fargo charged me two overdraft fees. As soon as I found out about the negative balance, I deposited two checks. Even still, Wells Fargo charged me those two overdraft fees. When I called up to ask for a reversal for one of the fees, something which even Bank of America would do, the Customer Service (yeah right) people said they wouldn't do anything. I am furious. I have been a very good customer, and have never asked for a courtesy reversal of a fee ever before, and still Wells Fargo wasn't able to do this one thing for me. I am disgusted with this so-called customer service, very angered by the condescending tone taken by the customer service supervisor, and will most definitely try and dissuade anyone I talk to from taking a bank account at Wells Fargo.
I am moving out of state, and was planning on keeping my account at Wells Fargo. Now I most definitely will not — unless Wells Fargo credits me the $34. A $34 credit, that's all, will allow Wells Fargo to keep me as a customer. If Wells Fargo can not understand the cost ($34)- benefit (keeping me as a customer) analysis of this situation, then they are no bank I want to have anything to do with. I am a journalist, and will make full use of my connections to tell everyone just how UNHELPFUL and UNPLEASANT WELLS FARGO has been.