I have been banking with these guy's for 26 years. I thought they gave a damn about customers. All they give a damn about is how much they can rip you off for. I wrote 4 checks the largest one was for $150.00 to the local County Tax Attorney. The other 3 checks didn't add up to $150.00. What they did was the local County Tax Attorney held his check for about two weeks or so. Listened to the bank of america computer via the telephone and I could have swore that it told me the check for $150 has cleared my bank.
Finally the local County Tax Attorney sent his check to the bank and it hits on the same day that my other three checks which didn't add up to $150.00 which by the way was my balance. What they did was they paid the one for $150.00 and bounced my other 3 checks and hit me for $90.00 in overdraft fee's. I called customer service and asked if they could maybe return $60.00 of the $90.00 they had taken out since I thought maybe I had heard wrong when I was listening to the machine. I wear hearing aids in boths ears so sometimes I don't hear everything the way it should be, anyway getting back to my story I asked them if they could refund the $60.00 I explained to them that I was down on my luck and that I had recently been layoff at my job which i'm now in my 6th month of it sucks I know but hey I was in telecom and it just went bust.
I went through 4 levels of customer service people none of them gave a damn they said they weren't refunding anything. I pleaded and plead to no avail. I explained to Manager of customer service a Mr. Joel Campos in Rio Rancho NM, and his manager that these $60.00 they are holding back would mean that we wouldn't be able to afford to buy groceries this week and that would really suck. Once again they said to bad so sad. Anyway I got the name of the president of Bank of America and wrote an email and I sent it to BOA's customer service department since I don't have the email for the president.
They kept saying we refunded some in the past but we can't do it again. It's no shit I have been layoff for 6 months guy's i'm really strugging here. I'm also a programmer on my spare time and They have this programe that knows all this shit and it doesn't give a damn about the customer or if you have children to feed. But then again niether does BOA's customer service people.
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