The credit card in which i USED to have with this company was canceled in Feb. I paid it off in January. Waited three weeks and called (no charges were made after the payoff in january) and asked if there were anycharges applied due to the balance that was on it in january. I was informed i had a zero balance, so i canceled the card. August i recieve a notice, as well as statements from the payoff month to the July statement, that the account was going to collections. My husband, as well as myself called and talked with several people at citibank, to not only find out why a canceled card was going to collections and we never recieved any notice of anything being charged to it up until the collections notice but what can be done about the issue now. After going through several people and several call backs we were finally informed that the day AFTER i canceled the card that i was charged finance charges. We agreed to pay via phone the balance with the promise of the manager that they would take of that months finance charge and insure that there was no other charge applied. When the payment went through my husband called and insured that the promise was something the manager actually followed up with. It SEEMED that he followed through. My husband was promised a letter sent stating the card paid in full. After we moved, it did take a bit for mail to catch up to us. When it finally did catch up to us instead of a letter stating the balance was paid in full and the card was cancelled. We recieved another notice of collections. MY phone number has never changed since arriving in california. The collection agencies began calling, yet citibank never once called or mailed anything other than notice of collections. I have gone through three collection agencies in the past year. Everytime a new one contacts me they tell me to put in a rebutal. I do, then another one is assigned my account. As of March 13th i was contacted by another Agency and have sent them the same information that i sent the others, i also mailed the information and the same letter (s) to Citibank. Citibanks response was to send me copies of statements, that were the same statements sent to me in 2006! The issue is still being sorted out and the citibank employees are extremely rude when we try to work things out with them. But I am not going to pay off a credit card that i cancelled and paid off TWICE already. Yet every year im being asked to. THis company needs to realize that their errors, are not mine. I did what i feel i should have done, TWICE.
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