Complaint / Review
FIA Card Services
Fired Employee Set Up Unauthorized Payment Plans and Bank Drafts

FIA Card Services has used confidential bank records on my account to set up unauthorized collection payments. Evidentially the employee in question is no longer with FIA Card Services yet a series of $150, $300, $200, $200 and $575 bank drafts have depleted my checking account. I am concerned that this employee has also done the same thing on all of his other accounts and FIA Card Services will not even tell me if they will investigate how extensive this fraud exists and how they plan on verifying all the corrections that need to occur on my accounts. They have said that I should fax any NSF charges to them.

Considering how these credit card companies like Bank of America, MBNA, and FIA Card Services treat customers with late/miss payments or difficult situations now they do not give any information or assurances when they are in the wrong. They are liable for the actions of their employees. They should delete my entire balance or not charge me a 27% interest rate and late fees.

How would you feel if one day your bank account was empty because a credit card company had your bank account information from a previous payment and decided to pay down your balance without your authorization.

Centennial, Colorado
centennial, Colorado
U.S.A.