I was referred to this agency by my aunt and her coworker. They both said that this agency offered a good product and excellent service. My aunt told me to ask for a lady named Felicia, because she had worked with her when she bought her policy;and that this person was professional, knowledge and very friendly. She also told me that her coworker had worked with the same person at this agency and her results were excellent. Ok... So I called this agency to speak with Felicia and maybe set up an appointment with her.
The receptionist or whoever was very unprofessional... Ok she was ghetto as HELL... I ask for Felecia... She said that there was no Felicia there... Then I went ahead and told her that I was referred and my aunt has worked with someone a woman at this agency about 6 months ago and I would like some information or set up an appointment. The receptionist girl went on to tell that NO ONE EVER WORKED THERE with that name and they had an Terri or Amie or Nori or something. So after going around and around with the ghetto ass girl, I asked to speak with whoever is running this place. She said that it was a Tom or Thomas and placed me on hold. I spoke with this Thomas who seemed to be knowledgable, and I told him I would like to come into the office after work with was fine.
When I got to this office it was ghetto... Smelled like food and trash. The receptionist was eating at her desk while on what appeared to be on a myspace page or something while the phone was ringing off the hook. The office was dingy and dirty and needed a overhauling. I had to wait for 1/2 hour for this Thomas person while he finished what seemed to me a personal conversation on a cell phone. He was not very professional in his appearance, his clothes was dated and just too tight. I was not impressed by the way he offered my some insurance I never heard of and the rates were too high. He went on to brag about how he owned this agency and used to work for some other insurance company. I wanted to ask him about the lady that I was referred to but decided not to. I told him I had to think about changing insurance and rejected his many gestures of trying to flirt with me. Thomas you are not all that... So please stop trying to flirt with prospective clients it is unprofessional and creepy. Trusted Choice and Click on Detroit if you guys are affliated with this mess, what in the hell are you thinking!!!
I am so glad I did my research, before purchasing anything from this crazy ass agency. What is really going on.By the way my aunt no longer has a policy with them and has spreaded the word at her job about my experience. I have one tip to for you guys at GLIGA: Get get some professionalism and stop trying to rip off people.
0 comments