We were two months behind on our house payment (November & December) didn't miss a payment since December and hoped to make up the two that were behind eventually. On August, 30th, I went to Chase Bank to pay my house payment and I was told that my account was frozen and that i would have to call customer service. I called them, was told they could not take my payment but went through the repayment options and had a repayment plan set up. I was told that paperwork would be mailed to me by the end of the week. To date, I have not received any paperwork. I called several times and was told each time that my account was in "pending" status and that it was waiting to be approved. Yesterday, September 22, I called the customer service number and was told that the repayment plan has been approved and was asked for a fax number so they could fax the paperwork to me within the next 24 hours and to sign the forms and fax them back. The first payment by the way is due by September 30th. I didn't receive the fax today, so I called and now I have been told that the repayment plan has been denied, but it is probably in error and to call back on Monday. I am at my wits end!!! I have the money to send them, and was told to call back on Monday and that they can not take any payments until the plan is approved... Help!!!
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