I made 2 payments in July and one in August and did not recieve my new statement until after the payment was due for September. I had attempted to call this company but could not get through. Finally someone called me on Monday after the payment was due and was VERY rude to me. I tried to explain to her that I had been in an accident on July 26 after I had made the three payments. She told me she was real sorry but the money was due NOW. I then called the customer service and asked if I could make an interest payment and she told me no but they would divide the payment up into three payments over the next three months. I told this lady that I would not go back to work until Oct. 28th and she told me the house payment would be due on the 20th of Oct.—I then told her that was impossible for I would not be at work. I tried to think of everything that I could to appease this representative from this company but she told me that my house would be in foreclosure before I could repay this one payment. She then hung up on me in the middle of a conversation and I could not get back in touch with her or any representative of the company. Rip-off isn't the word!!!
Sandy
Vinton, Virginia
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