Complaint / Review
First Citizens Bank
They charged me an 80 dollar fee on a 5 dollar fee

I have been banking at first citizens for quite a while. The teller told me that if my savings account balance was going to be under 200 dollars they would charge me a fee of 5.00 aprx. Well I was doing well my check gets deposited every two weeks and I leave at least 6 dollars in the account to cover the fee.

Well several days after I withdrawed my paycheck funds I went in to check the balance of my account and it was negative 40 dollars. I called the bank and was explained that I was charged an extra 5 dollars this month for making extra withdrawals. They charged me 10 dollars instead of 5. Putting my account 5 dollars in the negative. Then they charged me a 20 dollar negative balance fee and then proceeded to charge me 5 dollars every day that the account was in the negative including weekends when they are not even opened.

I called then and talked a teller and explained that I don't get paid for two weeks she told me it was my own fault and the fees could not be refunded. I called customer service and they told me only my local branch can fix this.

I called back and talked to Loretta Dickard and she said that whom ever told me that all I needed to do was keep 5 dollars in the account should have looked up the account to see that it was a savings account and then explained that I only get 2 free withdrawals then I am charged for each one. What was the funny part is that Loretta Dickard was the one whom had told me that all I had to do was leave 5 dollars in the account. She told me that the fees could not be refunded and I will be charged continuously until the account fees were settled. She said I could talk to Pam but Pam is never there and that she will have to call me back.

Well Pam did call me back after 4 days and then she said she would call back again. Well the end result is they charged me 80 dollars in fees for a fee that they charged me that put the account in a negative balance and they were very snotty and refused to help me and the whole bank continued to give me a run around. According to me those kinds of fees are criminal and so are the bank and its employees.