Wow, I should have read the reports before I ever did bussiness with this bank. I have been with US BANK for close to two years and in that time I have paid well over five hundred dollars in overdraft fees. Most of them have been charged with out reason.
Most recently I was charged four fees totaling one hundred twenty eight dollars. According to US Bank these fees were charged because I had a negative balance at the time that certain authorizations and checks came through the account. The interesting thing is that the account was never in the negative or at least US BANK's website shows that it was not in the negative.
In addition according to US Bank's discolurse statement any deposit that is made either at an atm or a teller after bussiness hours will not credit fully to your account, but the Bank will give you up to a hundred dollars immediately and any cash deposits made at the teller will be immediately available. Knowing this information my wife made a deposit on Wedensday November 16th this deposit now only consited of a check but cash as well. She called the 800 number to verify that the money was there and was told that it was.
The next day, Thursday she deposited her paycheck through the atm, expecting again to be given the hundred dollars cash again she called in and was told that the hundred dollars was there. Apparently the information that the 800 number gave us was wrong because not only was the initial hundred dollars available but also the cash was not made available until the next day. Because of this when my wife deposited her paycheck that hundred dollars did not become available either. So we were charged four overdraft fees for no reason.
When I called the 800 number to get an explanation I was told that that is just the way US BANK does bussiness. So I called my branch manager, Brandy who was very rude and told me that there was nothing she could do because I had been told that this could happen and I should have enrolled in overdraft protection, which interesting as it is is actually more expensive then there overdraft fees.
I had gone in before to talk to the branch manager who was very rude and told me that it was my fault and that "Neither US BANK nor I can be responsible for you not knowing how to balance a checkbook and because your account has less then a thousand dollars in it you pay for the rest of our client's accounts." He is no longer with US BANK! Hum, I wonder why?
At US Bank the goal is to make as much money off of people as possible and make it as difficult as possible for people to understand what is going on. I will be closing my account and talking with my attorney about this fraudulent bank.
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