They changed my payments; added inscurance & taxes. Changed my payments; added fees and charges without proof of doing any thing to acuire them; charged title work without proof of title work.
Lied many many times. Said they were sending paperwork and did not send them. Send false statements; when money was sent, they returned my check and send an additional statement saying I owed more than I did.
They have customer service people that act as if they are here and then gone (mentally). Will not return phone calls. Bank calls me; when I call back the line will direct my calls to "one" person; which is not even a bank employee.
They call asking why I've not returned their calls; when In fact I leave many many messages & even have other people call them for me. I can't even get them to me how much I actually owe them; they've been trying to figure it out for 4 weeks.
They have told me I didn't make enough money and that they are going to take my home!!!
Rob
Shirley, Indiana
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