In November, I incurred an unauthorized charge of $280.90 by Juno. I originally wanted to cancel my long-term account with them, since I now had a DSL line. The customer service representative persuaded me to keep a subscription for half the normal rate of $9.95/month, at $4.46/month until Dec. 16. To make a long story short, I was misled into believing I was benefiting from a reduced service. In fact, the 3rd or 4th customer rep I talked to mentioned that it was a "metered" service, which I never asked for and which was never offered or mentioned by Juno in their confirmation email.
Citi Diamond immediately cancelled my card and issued a new one. They asked me to fill out an affidavit of unauthorized use, which I did, and to have it notarized. I also attached, among other documents, a copy of a letter I sent to the FCC complaining of fraudulent practices.
My new card statement still reflects $280.90, PLUS an additional $25.51 charged by Juno AFTER my cancellation date. How did this charge get to appear on my new card, supposedly unknown to Juno?
First, Citibank Visa did not even bother to reply to an inquiry I sent by fax. So, after talking again with their "Security Services," it appears that I am expected to pay these charges, otherwise I will incur interest on them.
I have been a client for years, and I have always paid my credit card charges in full at the end of the month. I never had a dispute about a charge. I feel that Citibank Visa does not protect its clients but instead treats them as if THEY were the culprits.
I will be cancelling my account with them.
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