I was a member of Juno's Premium Service since March and I have been very happy with the service. I installed broadband internet access from Comcast in September.in October I called to cancel my service with Juno because I no longer had the need for it. After explaining this to the polite young lady at Juno, she said that my service was canceled and she invited me to come back to their service in the future.
No charge appeared on my bank statement for November, but in December and January I was charged $9.95 for service I had canceled. When I called Juno to get my money back, the "Customer Service" rep read the notes from her computer regarding my October call. According to her records, I called to cancel my Juno service because of my new broadband service, but instead I accepted a free month of their Platinum service (November was free).
The truth is, I was never offered a free month because the Juno rep clearly understood that I did not have any use for it.
Juno will not reimburse me for the two months of Platinum service because they say I "accepted" their free offer.
The moral of the story? Make sure you get a confirmation number or email regarding your cancelation of service. Or, just avoid using Juno.
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