Two separate incidents
Incident one was using online banking and had a set amount to be paid every two weeks. Been doing it for a while, was paying just under minimum (every two weeks so paying down card). Just about all the electronic payments before were taken out and only took two days to show pay. Until one time it fell on the day before it was due then the electronic payment took five days, they had it 3 therefore getting a late charge. Called to complain they only took off half the late charge and canceled my card without my knowledge (got a letter in the mail saying I canceled) so customer service 0.
Incident two
Sent in a check to pay off the balance called got balance. Sent in check 10 days latter it is posted to my account (US mail is not that slow.) well 26 days latter I get letter saying I still owe 18.55 for interest because now they accrue interest daily. Saying it started on the 5th. My question is if they bill on the fifth how come it take 10 days for my bill to reach me. (sounds like they are trying to make my payments late.) obviously when I was a customer they would not help so why now when they know I am not going to stay with them because of bad customer service.
0 comments