I also have the problem with this bank crediting my auto payments late.
I lease my car. I always send my payment a couple days early and I always use my bank's on line bill payment service (which is supposed to have the payment there by the date I enter as long as it's at least 4 days in advance). Fifth Third isn't set up to accept electronic transfers, which I think is odd for a bank so my bank has to send them a check.
For about a year I had no issues, the payment was posted within 2 days from the date I entered to make the payment.
Then they held a payment for about 7 days, which put it past the 5 day grace period. They socked me with that $35 late charge and refused to refund it.
I figured fine, I had enough money so I paid a month ahead. That lasted until last Christmas and I had to skip a payment.
So I started making sure I made payments so they would be there 5 days before the due date.in August they started holding the payments up to 11-12 days before posting them. When I called to complain all they would say if is that they are not responsible for the slow mail.
My bank's bill payer showa when the check was mailed. I offered to fax them that page to prove that the check was mailed, that I wasn't just some dead beat claiming "the check was in the mail". I figured if the my bank told them the check was mailed on a certain date that would make a difference. They couldn't have cared less.
I argued so much that they did reverse that late charge and now I go to the branch to make my payments.
I can't wait for this lease to be up. I will never deal with this bank again.
They are rude, they don't care about the customer and I find it odd that if I check my payment history my payments have always posted within 2-3 days of when they received them. Maybe because the lease is nearing the end and payments were always made on time they figured they needed to do something to get some extra money from me???
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