On the afternoon of April 11 I checked into The Palms Hotel and Villas in Orlando Fla. With my daughter and her friend. The hotel had already been paid through Expedia on my husband's credit card. At check-in I gave the hotel my Capital One credit card to be used for incidentals. Sometime in the evening, while we were out of the room a fire started. A guest alerted me, since I was close by; I went to the room and put out the fire with the fire extinguisher. Neither the smoke alarm nor the sprinkler systems were activated. The hotel staff called the fire department so a report was filed. After the firemen left the hotel, the hotel threw myself and my two kids out on the street at 10:00 o'clock in the evening and wouldn't give us a refund. We found another room with the assistance of the Orlando police department, and once again had to pay for other accommodations.
Upon returning home imagine my surprise when I opened my Capital One credit card statement and I was charged another $761.00 when my credit limit was only 500 hundred dollars and I had less than one hundred dollars available on the card. I called Capital One to have the charges disputed and ask what they were for. Capital One informed me they were for the damages done to the room. My husband obtained the Fire Marshall's report from the Orlando fire department that stated the damage to the room was less that $150.00 and that the alarm never went off or the sprinkler system. The hotel informed Capital One that they had thousands of dollars in damages and made a rebuttal. How could there be thousands of dollars in damage if the alarm never sounded. The hotel had kept my money, threw me out, rented the room out before I left Florida, charged my credit card and probably made a claim to their fire insurance. The hotel sent copied pictures that you couldn't even make out what they were pictures of, to Capital One, with a list of everything that was damaged on their letter head written by them and not any outside contractor to confirm it. I was the one with the proof from the Orlando fire department and I didn't have the credit available on the card and I who was the customer was not believed and they put the charges back on my credit card and that is a rip-off.
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