Complaint / Review
First American Consulting Group
David Miller, Anne Brooks Overdrafted my bank account after telling me my account was cancelled, and now refusal to return my money. Ripoff

This group called me to offer help locating grants and scholarships for college. They first informed me that they were calling in reguard to the FAFSA that I turned into the government only a few days before. I agreed to pay for thier service as long as I could cancel before it took place with no charge. I attempted to cancel during the same day. The customer service clerk Anne Brooks, told me that I would have to wait a week to cancel because my information had not been processed yet and informed me that if I called in one week, that there would be no charges. I called one week later and I told her I wished to cancel. She said ok and pulled up my account and put me in as cancelled. I then recieved calls from an agent of thiers, but I was away from my phone. I returned several calls only to leave a message stating my name and I have already cancelled and that I needed no further calls. They charged my bank account anyway, putting me $130 in the negative overdrafting my account. I called and they gave me the same run around, that they won't be able to review the financial transaction for 5 days. I called back after 6 business days only for them to tell me that they would be sending me a booklet I would have to send immediately back to recieve a refund. I do not expect them to send me my money at all or a booklet.