Hello,
I too made a payment to someone through PayPal after mistakenly thinking that they accepted PayPal for this purchase (to Canada). I have had the accounts for ages, one business and one personal, but had not used them.
The friend I sent the $20.00 payment to simply "refused" the payment so that it would be returned to my account. That was over 3 months ago. When searching for help on this issue, I found that a "refusal" is what is needed from either party to help in regaining the funds. Well, I never received the money back, and when I called and spoke to someone, they told me that the business account information needed to be changed since I selected an alternate shipping address at the time of purchase.
They walked me through the process, and of course it was sent immediately, and of course it did not go through or process correctly. And still no refund. Another month goes by and I call again. Now there are notes about the "needed" changes, and they want me to do it all over again! Three times in total, and still nothing!
Since the legal tender of USA funds came from a specified account, no further or additional information should be needed to return or credit the funds to the originating account.
Sorry, folks, this makes me very angry. $20.00 may not seem like much, but there are times when it would make a big difference. Companies, online or offline, including infomercials (which I do enjoy, insomniac that I am), that use misleading or false print and forward account information to other companies, giving them access to your unaware accounts and funds, deserve severe punishment.
Another company to beware of is Free-Down Real-Estate, affiliated or partnered with Shoppers Discount.com. I will make a report of that theft and illegal account access separately.
As of May I have yet to receive my refund, and I am refusing to send any changes to the account for them. Anytime I have spoken to the phone reps, they all say one and the same thing every time: "I'm sorry but we are not authorized to access your account information." Then what are they being paid to do? What can they do? Nothing but walk you through a bunch of steps you already know or have already done.
PayPal, or PayPain, or Pal-You're-Getting-$0.00-Returned, and my balance is $0.00. Beware of the bad things, and I am sure not all have been bad, but when the milk spoils, it smells up the whole fridge!
Good luck
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