I have been a PayPal customer since 2000 in good standing. In November I logged into my account and it said limited access. I called PayPal and asked them why, and they told me I needed to send information about myself. I sent them a copy of my driver's license, my bank statement, credit card info, and a utility bill. I sent them info about myself till I was blue in the face.
They told me they could not lift the block on my account until I cleared up the other account that was in the negative. I asked them which account they were talking about. They said there was another account tied to mine and it had to be cleared up before they could lift the limitation. I tried to explain I had no other account or accounts. They would not give me any information on the other account and basically told me I was dishonest. This is an insult to my good name, and I believe they call it slander.
I have been doing business on eBay for 4 years and have always been in good standing. I don't understand how they can do something like this to an honest and hard-working person. They do not investigate fraud very well if they are claiming I cheated them. I heard of them freezing people's accounts, but I never dreamed it would happen to me.
Don't let them get away with it. If anyone else had the same thing happen, contact me by hitting the rebuttal key.
Here is an email they sent me:
Thank you for faxing the requested information. Your account is linked to another PayPal account by one or more pieces of data. Because of this linking data, PayPal feels that you are somehow involved with that account. The domain of the email address on the linked account is @yahoo.com. Until all issues with that account are resolved, access to your PayPal account will remain limited. If you have any further questions, please feel free to contact us again.
Sincerely,
Lisa
PayPal Account Review Department
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