This is the situation. My husband has a dispute filed against him, and they froze both our accounts. I am not in a dispute with anyone, but he is.
My account was frozen, and I can't access the 884.00 balance I have in my PayPal account. I can't receive payments. I have spent over 1 hour on the phone with PP and all they say is sorry.
They are holding 1585.00 of my husband's money which is supposed to be returned to a customer. PP won't release the funds. I asked them when I should be able to expect funds (last night), and they said 24 hours. It has been over 24 hours and there is no change.
I asked why my account was frozen, and they stated it was due to our same internet connection. My husband and I have separate accounts with PayPal and eBay, and we even have 2 separate computers.
I was told that they can hold my 884.00 for up to 180 days and that after that they have the right to keep my 884.00 with the excuse of faulty business actions.
On another website I read a posting from an ex-PayPal manager saying they have these freeze meetings throughout the week and give their employees a list of people to freeze. The way the company is set up, they hope people get fed up with the customer service and just walk away, and then PayPal keeps the money as bonus funds.
I have had to send a stack of faxes and jump through hoops. They assured me it would be settled in a timely manner. So far it has been a long process. They say that when they release my husband's funds, my account will be unfrozen. How can this be fair business?
I asked them if I lived in an apartment complex, would they freeze everyone that used the cable line for internet access. They claimed that was different, but it could be done.
After this I will no longer be using PayPal.
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