I don't think what is happening to me is as bad as what happened to other Triad customers. But I want to post this so people can see how they are on another level.
Below is what I faxed to Triad in a letter. This is the second time they have done this to me:
"On Tuesday, March 28, I spoke to a Triad Representative named Lance and made arrangements with him regarding my delinquent account. He said I would need to pay the remainder of what I owed for January and I agreed and did a check-by-phone at that time (which has cleared my bank account). Lance also noted and WE agreed that my February payment will be received by Triad by the end of the following week, which is April 7.
Today is March 31 and I have received several calls today and yesterday (Thursday and Friday) from other Triad representatives saying I need to make my payment. I told them that it should be in the system the arrangement I made with Lance. Each representative did confirm that is noted in the system, but a supervisor is now denying it. Yesterday I spoke with one representative and told him of the arrangement, that I'm sure he already knew of since it is in the system. He then put me on hold to speak to a supervisor.
After being on hold, the representative returned and said the supervisor said the arrangement is fine. I confirmed that I have until the end of next week and the representative said yes. Today, I received yet another phone call, this after someone also left me a message about 2 hours earlier, and I had to go through the whole thing again. This time the representative just transferred me to the supervisor who she said I spoke to yesterday name Mr. Beazel (unsure of the spelling). Mr. Beazel did not answer, but I did leave a message letting him know that this is along the lines of harassment and I will be filing a complaint. I then called Lance and left him a message saying the same thing.
I'm not sure what Triad is trying to pull, but it is unethical and in violation of consumer rights. I sent Triad a letter requesting that the company only contacts me in righting just to prevent things like this from happening. I know the letter was received because the calls stopped. Obviously, the company has disregarded my request and again is misleading me as the consumer by reversing an AGREEMENT made by one of their representatives. This is unprofessional and deserves to be reported for investigation."
I receved three more calls today. I made another payment online today because the fee is a little lower and so I can print out my confirmation. I wonder if they are able to charge these transcation fees. I heard that only utility companies are allowed to do this.
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