Service at this branch is incompetent.
These people just don't understand that incompetent service — even with a smile — is still incompetent service. If I want to chat with someone I'll go to a bar. When I want banking service my bank better provide it — or I'm going elsewhere.
The head "banker" [some category of employee above teller] would not release $3,300 in funds that, according to a manager from Wells Fargo's main customer service line, told me should be released. The manager told me that while I was standing in the bank waiting for the "banker" to find someone to authorize the release of themoney.
The "banker's" branch manager would not release the funds either [he was available to the "banker" by phone — but not to me] and his boss was not available to anyone.
Two hours later, and in response to a call from a Wells Fargo main customer service line manager that was initiated by me, whoever finally "authorized" the release had no more information than did the folks at the branch office. AND only after the release was "authorized" did the branch office folks admit they had only $1,500 in travelers checks available [not the $3,000 I needed]. The "banker" refused to send a courier to a nearby branch to get the other $1,500 in travelers checks — and looked at me like I was an alien when I asked.
The air of self-importance of everyone in the branch was palpable and repugnant.
FYI & The fella in line next to me wanted to withdraw $10K but the branch did not have the money to give him — and nearby branches refused to assist. Unbelievable.
My Saturday plans were shot due to Wells Fargo stupidity — and their fundamentally flawed system for releasing funds.
Obviously, from now on we're going to do our banking elsewhere.
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