Usacomplaints.com » Business & Finance » Complaint / Review: AllianceOne (for Capital One) - AllianceOne for Capital One ripoff. #107542

Complaint / Review
AllianceOne (for Capital One)
AllianceOne for Capital One ripoff

These people are very unprofessional! I received a call from one of their sorry agents, Chris, who at first seemed like someone I would not have a problem with. He started out by asking me if we can set up a payment plan again and I said yes. He asked me for an amount and I said, to be honest, $20. Boy did that set him off!

He then started telling me that $20 would not cover my interest and that in the time that they had my account (/-6 months) I have only paid off $200 in interest. He asked if I could go back to paying the $100 I started out paying and I said no. He then asked if I could go back and pay the $50 I was paying the last 3 months and again, I told him no. His voice started getting loud and rude, causing me to begin to get frustrated and I also became loud and rude. When he finally let me get a word in, I again told him I can arrange payments for 3 months at $20 a month. All seemed well. I gave him my bank routing number and account number. Wrong thing to do!

As soon as I gave him that he told me he was going to set me up for $20 for 3 months and then $100 for another 3 months! I told him no, I am not authorizing you to take anything out of my account. He started being rude again and saying unnecessary things. I advised him that I am not REFUSING to pay this debt that I am willing to make payments and he was not accepting that I can afford. He then started saying it's not his fault I can't keep up with my debt and I need to do something about it. I asked for his manager... No help that was! A jerk by the name of Brian got on the phone and started asking me questions. I told him that I am not refusing to pay my debt but that I needed to make arrangements that would still allow me to survive daily. He then started saying unneccessary things (I THINK THIS WOULD BE CALLED HARASSMENT!) and caused me to get upset. I started TRYING to explain my situation and he told me that he wasn't going to have a "pity party" for me and that people like me need to see someone... And then he told me to see a PSYCHIATRIST! Seeing he wasn't getting anywhere with me, he then hung up the phone on me.

This organization is AWFUL. I am sending them a Cease Communication Letter and will work with Capital One directly to repay my debt.


Offender: AllianceOne (for Capital One)

Country: USA   State: Pennsylvania   City: Exton
Address: (Headquarters) 717 Constitution Dr, Ste 202
Phone: 8003075182

Category: Business & Finance

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