I received a call today at work asking to make payment arrangements for a Capital One account. I had never before received anything from this place. The account in question was approximately five years old and I was unaware of it being past due.
I kindly requested they send me written verification and the representitive said they would but that I needed to make payment arrangements. I told her I would contact her once I received written verification that this is my debt and the amount owed. She said she was going to make a note to my account that I am refusing to pay. I told her at least ten time I was NOT refusing to pay, I wanted written verification. She then said "Why don't I act like a responsible adult and pay my debt, that I know it's mine."
I then asked to speak to her supervisor, which I had to ask ten time before she would transfer me. I repeated my conversation with him, and he said that she didn't say any of that. He also said he was going to note my account that I was refusing to pay - ALL BECAUSE I ASKED FOR A WRITTEN LETTER. I never said anything about not paying. They basically told me I was lying, I knew that I owed this debt, they were asking me why I didn't pay Capital One in the first place... Ect... Ect... I was very nice on the phone and all I asked for was written verification, because I had never heard from these people before and they inturn started to harass me because I didn't want to make payment arrangements right then.
Okay - maybe I'm a little stupid or something, but why would I give someone my bank account information without knowing then or having verification of who they are?
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