My wife and I have been sears card holding members for twenty years and today we've decided to no longer shop at sears ever again, and it all has to do with your lousy service dept., where no one knows their head from their ass.
We purchased a few years back a Sony SXRD LCD Projection tv and we've had a number of problems with it. Each time we call about service we get nothing but problems. The first time we had problems we had to wait for a month to get the right parts shipped to us and we literally had to schedule four different visits from four different technicians, each of which knew nothing about what happened with the previous.
For the past three weeks we've had problems with a fan. The technician has been here twice already because the wrong fan was shipped. We got the new, correct fan on Friday and he scheduled something for today (we even have his message on our answering machine), but we were told today by the service dept. That there was no appointment scheduled for today and that they never shipped the new part but we have the part! Not only that, but no one at the service dept. Is helping us (my wife is on the phone now). And they are rude. So, unless someone can do something, we will shop elsewhere from now on, and make sure our friends and family do the same.
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