Last week, I traveled to our local Pet Smart to buy my little 11 year old daughter a group of African frogs. I asked the young woman working in the aquatics section for help. She piled on an expensive tank, top of the line water clearer, and suggested lots of accessories. My biggest concern was that we had everything for the survival of the frogs and the girl insisted that we would be alright if I followed her instructions. Excited, my little daughter and I set up the tank and followed the lady's instructions to the letter. Overnight the frogs were covered in fungus and dead. My daughter was depressed for the next few days.
We returned to pet smart to see if we could get some of our money back for the incident. I was put under an inquisition by the gentleman who apparently was the one who normally operates the aquatics section. He kept trying to figure out what it was that I did wrong to kill the frog, as if I didn't follow the instructions. "It may have been something you put in the tank beforehand." "What about the water in the area you used." "What did you feed the frogs?" The manager then comes out and glares at the employee and asks what's going on. Next thing I know, I was being questioned by the manager as well and she almost started screaming at me. After about twenty minutes of this I finally got my refund. Turns out that the girl from the day before gave us a solution to make the water just look cleaner, not clean the water. My wife still insists that the frogs were more than likely sick before we even purchased them. Even then, the manager stared at me while talking to another employee the entire time I was in the store. I have never felt so embarrassed at a store in my life and now my daughter is afraid to buy any pets. If we ever do this again I am going to PetCo.
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