Every weekend, I shop at the Grandview Weekend Outlet store in Greenhills, OH,
buying at least $50.00 each time I go into the store. I enjoy shopping at this
store because of the selection offered, especially on tools and furniture.
I was in this store on Sunday, Feb. 21 at 5:00pm and my daughter was really
excited about a motorized car on display, but it did not have a battery charger.
The Assistant Manager said for us to let her try it out that the battery was
fully charged before we buy it and also told us we would be able to get a
replacement battery charger at Target.
Well, I called my father on my cell phone for him to check on the internet if I
could get a replacement charger before buying this for my Daughter, and my father said I
could get it online for about $35.00.
Then, your Assistant Manager again came over to my daughter and told my 3 year
old to get out of the car and for my wife to put the car back where you got it in a
defensive manner. My daughter immediately started crying. My daughter tried this car out
for about three minutes before
the Assistant Manager again approached us, which is exactly what I wanted my daughter
to do to ensure it worked properly. Yes, it happened just as stated. If the Assistant Manager
came over and asked if my daughter liked the car, that your Assistant Manager
wanted her to try out only a few minutes ago, I would have said take it to the
front while we continue our shopping.
A few seconds before the Assistant Manager did this, we had decided to purchase
this car, along with a water filter, a space heater, and a dresser. We had our
tax refund in hand and was going to spend about $450.00 at the store today, but since
the Assistant Manager's lack of customer service, we immediately walked out of
the store and went to Big Lots and bought everything above, except for the car.
Because of your Assistant Manager's lack of Customer Service, we will never be
back to your store ever again.
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