Few months ago my wife bought a 5 gallon fish tank from Petco with a few guppies. When we returned a few days lator this salesperson named Linda informs us she cant sell us any fish, the tank is too small and the fish sold us dont belong together and could eat the guppies. Turns out the salesperson didnt know what type of tank or fish went with one another. End result was I was told to bring everything back and buy the correct tank.
I ended up getting a 20 gallon tank, a few days lator a 10 gallon tank for the guppies and mollies that were pregnant. The sales girl who helped us was good, knew her stuff.
At home a week lator the tank went cloudy and my wife called San Bruno Petco who put her though to Colma Petco because there was no aquatics specialiest in at the time. Unfortunately the person at Colma had no experience and talked my wife through a half water change incorrectly that immidiately killed all the fish. The manager confirmed this and replaced the fish. Up to here, things we soso, but now things take a turn for the worse.
When we went to get the replacement fish, the salesperson who helped us told the manager what to get. Unfortunately, the manager Esmeralda got the wrong alage eaters. Unfortunately, this wasnt discovered for a few weeks.
Fish started dying every day, first in the 10 gallon, then the 20 gallon once I transfered the reamining guppie and alage eater they call a platco. Half the dead fish I returned, rest flushed as I got tired of returning to the store. After buying all sorts of chemicals Petco suggested, I talked with their fish specialist who was finally in and when I showed her the tank the alage eater came from, it was discovered the manager took out the wrong fish and that the platco's were eating the coating off the other fish causing them to die. Since then I brought the 4 platco's back (ALIVE) and the fish stopped dying. We were told we should wait a month before adding any fish. We did so.
In the mean time, we ended up buying 2 rats, 3 cages that stack on one another. When we went back to look at the fish my wife found another small rat and decided to buy the rat instead. Esmeralda whos one of the managers who is also the one who messed up the alage eating fish tells my wife and I that she will sell us the rat, but it will not come with any waranty which corporate tells me is against their policy to do. She picked the rat up by its tail, drops it into the box without even letting us inspect it. When we are outside I open the box and see that the rats sick and I contact corporate imidiately who inform me that Esmeralda was in fact not allowed to do what she did, and to bring the rat back to be seen by a vet.
This wasnt needed as the rat was suffering from being fed the wrong food, and perked up fine by the next day. Now, let me say that other then this I have not returned any of the rats, have bought fish with no problems from this store.
This complaint made it back to Esmeralda who retaliated by telling everyone at the store to not sell anything to us. I called corporate who said despite the manager being wrong, its their decision and have to wait for a general manager to get back as Corporate has no say in telling anyone they have to sell anything? The other associates know Esmeralda is wrong, and that she retaliated, but since she in their boss must listen. If Petco is for the animals, why are they letting someone like this who treats pets badly work for them, but heck, if they can treat customers like this, guess pets come last too.
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