We ordered a Nintendo Wii Fit Plus with Balance Board, Wii Fit Game, and Wii Fit Accessory Bundle from Walmart.com. Having previously used Site to Store we chose this for our shipping option. We received an email letting us know that the items were ready for pick up. We picked up a box which was supposed to contain all of the above listed items. At the Site to Store counter, the clerk asked if my fiance "wanted" to open the box. Since we had no problems in the past, he assumed that everything was there. When we got home and opened the box, the Wii Fit balance board, a $100.00 item, was not inside the box, nor was the packing slip. Upon inspection of the box, it appeared that the box had been torn or broken open and retaped. We immediately called the Site to Store clerk to explain what happened. During the conversation, she stated a few times that she "offered" to let my fiance open the box and he chose not to, so we needed to take up the issue with the Walmart Corporate Ship to Store office.
I immediately sent an email to corporate explaining what happened. The next day, my fiance received a call from a very nasty customer service representative who wouldn't listen to him and just kept repeating that she checked with the clerk, "Roxie" who said that she "offered" to let him open the box and he chose not to. He asked if opening the box was the store's policy and she would not answer and just responded by once again saying that "Roxie offered" to let him open the box. He finally got frustrated and told her he would dispute the charges through his credit card company. Walmart would do nothing to make it right.
Needless to say, we were EXTREMELY frustrated and disappointed with Walmart. Before this, we believed that Walmart was a corporation that did the right thing for its customers. Apparently not. At this point, we are $100.00 poorer and still have no Wii Fit Balance Board to go with our accessories. Until now, we shopped at Walmart every week and have spent a lot of money in their stores and on Walmart.com. After this horrible experience, we plan to shop elsewhere and order our items from other companies.
0 comments