This is in reference to a complaint I logged with Citibank on 9th Nov.
An illegal online transfer (through NetBanking) of RS 55000/- happened on 03/11/09 from my Citibank salary account to ICICI Bank. This transaction happened without my knowledge and permission, as I did not share my login details, TPIN, or IPIN with anybody.
After noticing this problem, I visited Citibank (India) and submitted a written complaint. The Citibank team acknowledged and confirmed to me that they would look into this matter.
But sorry to say, I have not received any favorable reply on my concern from Customer Care or from the person/team investigating this issue. Complaint numbers: 10871697, 10907009.
It has been more than 20 days now, and today they told me that it is not Citibank's fault and they cannot help with it.
Hence, I would like to highlight this issue with Citibank higher management and request them to act on my problem and help me get my money back.
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