I was a customer of the Bank of Alexandria for years, and when they sold to F&M, I thought I would be upset. The people at F&M became my friends. Then, much to my dismay, F&M was bought out by the moneygrubbing BB&T. From the very first dealing I had with BB&T, I knew there were going to be problems.
I work very hard for my money, and now every week I have overdraft charges. I didn't understand, so I called a "Relationship Banker" (now if that is not a joke). They don't even call them customer service people anymore, probably because they do not provide customer service. This woman explained that BB&T offered its customers "emergency money."
I then asked, "So I am out of money and I go to the ATM, you will give me ten dollars at a cost of $30.00?" She replied yes. This had happened because they did not deposit a check into my account in a timely manner. This one $30 overdraft then caused a waterfall, and I was charged over $120.00 for bounced checks.
It is an abuse not to tell the customer that the $10.00 they withdraw will cost them $30.00. I am furious, to say the least. BAD BUSINESS!!!
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